Amanda Entrekin
Newnan,GA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
34
34
years of professional experience
Work History
Receptionist
Uniglobe Travel Partners
08.2014 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Assisted with planning office events and meetings for smooth execution.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Reduced incoming call response time by implementing an effective call routing system.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Kept reception area clean and neat to give visitors positive first impression.
Poshmark Seller
Poshmark
08.2014 - Current
- Expanded customer base through successful networking and relationship-building within the Poshmark community.
- Developed a loyal clientele by offering exclusive promotions, discounts, and exceptional communication skills.
- Streamlined inventory management by implementing an efficient organizational system, ensuring accurate product listings.
- Cultivated a strong knowledge of current fashion trends, enabling informed decisions when curating inventory for sale on Poshmark.
- Boosted sales with the utilization of targeted marketing strategies and engaging social media content.
- Achieved top-rated seller status through consistent positive feedback and commitment to excellent customer service.
Counter Manager Estee Lauder Belk
Belk Department Store
06.1990 - 03.2020
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Prepared and implemented effective calendar for product line on monthly basis and managed all promotions.
- Achieved sales goals through effective communication and demonstration of products.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Organized sale events and created eye-catching product displays to attract customers to [Type] counter.
- Conducted monthly audits of stock levels for accurate record-keeping purposes.
- Collaborated with team members to improve overall store performance and achieve targets.
- Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
- Conducted regular staff training sessions for product knowledge and sales techniques.
- Analyzed sales trends to make informed decisions on promotional activities and product offerings.
Education
High School Diploma -
East Coweta High School
Sharpsburg, GA06.1992
Skills
Customer Complaint Resolution
Supply Management
Conflict Resolution
Telephone skills
Organization skills
Basic accounting
Mail distribution
Time Management
Clerical Support
Customer Service
Attention to Detail
Timeline
Receptionist
Uniglobe Travel Partners
08.2014 - Current
Poshmark Seller
Poshmark
08.2014 - Current
Counter Manager Estee Lauder Belk
Belk Department Store
06.1990 - 03.2020
High School Diploma -
East Coweta High School
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