Amanda Episcopo

The Cordillera Vail Gondola Club is a Ski Club that is located in Vail Village just steps away from Gondola One. I managed all 212 Membership and over saw daily operations. I upheld the expectation and enforce the rules of the membership. Hire and train new employees. Create the schedule and plan special events for the club. Established strong relationships with vendors and kept track of inventory. Kept track of over 1,000 pieces of ski/snowboard equipment. Created and adjust SOPs and work with the Cordillera Property Owners Association (CPOA) General Manager, CPOA Assistant General Manager and Club Advisory Committee to revise and edit the clubs Membership Plan and Rules & Regulations. Assisted with an interior model update.

I maintained daily pool operations. Created a testing sheet to ensure all 5 pools/bodies of water chemicals were tested 3 times a day to ensure the water was safe to swim in. Cleaned filters, pump baskets, chemical probes, salt cells and pools when needed. Coordinated with local pool store to make sure both locations had a proper stock of chemicals and testing reagents on hand. Worked with Cordillera Proper Owners Geneal Manger to create pool rules. Opened and closed outdoor pools in the spring and fall.

Over see day to day operations at the Cordillera Athletic Center. Created the schedule for the front desk staff and athletic trainers. Hire and train new employees. Create and adjust SOPs and Athletic Center rules. Sought out opportunities to improve service levels and corrected problems. Organize Athletic Center class schedule. Ensured only homeowners and their guest used the facility's. Made sure equipment had biannual maintained inspections and worked with gym equipment specialist to add new equipment to the gym.

• Conducted regular inventory checks to ensure adequate product availability.
• Advised customers on various products such as effects, flavors, potency levels, and prices.
• Advised customers regarding safety measures necessary for cannabis consumption.
• Provided excellent customer service by answering questions regarding product usage and benefits.
• Maintained a secure work environment by following safety protocols while handling cash or other valuables.
• Operated cash registers to process payments from customers.
• Educated customers on responsible consumption practices such as dosage control and safe storage methods.
• Educated customers on effects, medical benefits and overall experience of using cannabis products.
• Stocked shelves with new product arrivals.
• Ticketed, arranged and displayed merchandise to promote sales.
• Greeted customers with a friendly and inviting attitude.

Trained new employees and set expectations. Opened and closed the store on the daily. Over saw employees and the daily operations of the rental store. Ensured all costumers were assisted and properly prepared to go out on the hill. Preformed returns to customers if need be. Took inventory throughout the year.

Oversaw quality of 15 residential pool locations throughout the south area of the business, oversaw 4 Area Managers, stocked pools with appropriate amount of chemicals, back-washed pool systems, preformed facility audits 3 times a month, checked pool chemistry, collected all reports from pools and delivered them back to the office. Also worked on and maintained residential pools and spas.

Rental Duties: Making the schedule, over seeing rental techs and supervisors, providing customer service, handing out rental equipment, working in the shop helping take in and give back equipment that was worked on, keeping track of equipment, doing incident reports, torque testing skis, and maintaining the lodge.

Assistant Operation Manager Duties: Opening and closing the building, shoveling and salting the walkways, put up safety fence, put up bamboo, help other departments run smoothly, working 60+ hour weeks and shadowing Operation Manager Bob Miller.

Input invoices into the system, cleaned shop when need be, organized material, made deliveries to job sites and being responsible for orders coming into the shop.