Joshua Moffit
Summary
Customer Service-savvy, accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
8
8
years of professional experience
Work History
Gondola Coordinator/Skyliner
Walt Disney World Resort
10.2023 - Current
- Ensure the safety and security of Guests while operating and maintaining the Disney Skyliner with daily auditing to make sure cast are following all safety protocols and procedures to ensure the well-being of Guests and Cast.
- Facilitate informational flow between operations leadership, maintenance, engineering services and custodial.
- Monitor and control the flow of gondolas to ensure efficient operation and minimal wait times for guests.
- Manage a budget and workload management.
- Verify van maintenance and assess area preparation for Hurricanes.
Airport Operations Supervisor
Delta Air Lines
01.2017 - Current
- Create positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
- Plan and execute emergency management training with Mutual Aid responders including table tops and full scale exercises for proper Incident Command procedures.
- Issue NOTAMS and other airfield advisories awareness of operating environment.
- Respond to environmental hazards; coordinates cleanup efforts with emergency response agencies, tenants, contractors, and airline companies.
Parking Lot H/Host
Walt Disney World Resort
06.2019 - Current
- Facilitate vehicle flow by managing traffic control and parking in assigned area. Observe and monitor the parking lot or garage to preserve safety of customers and vehicles.
- Use hand signals or flashlights to direct motorists to parking areas or parking spaces.
- Lifted, positioned and removed barricades to open or close parking lot areas.
- Coordinator & Trainer proficient.
- Take care of request on PERLA from different area's in a timely manner.
Warehouse Supervisor
United Parcel Service, UPS
04.2020 - 09.2023
- Manage a team of 20+ employees to ensure that all daily tasks were completed in accordance with UPS policies and procedures. Provide direction, coaching, and feedback to employees regarding job performance and adherence to safety standards.
- Evalute every Delivery Truck & Make sure they're loaded for the Drivers by the time they start. Operate Fork Lifts for assistance if staffing is short, also know how to use pallet jacks if all Fork Lifts are currently occupied.
Education
High School Diploma -
Penn Foster High School
Scranton, PA05.2017
Skills
- Microsoft Office Suite
- Communication skills
- Time management
- Guest services
- Documentation review
- Project Management
- Strategic Planning
- Leadership
- Customer service
- Maximo and SAP
- GDS(Global Distribution System)
Timeline
Gondola Coordinator/Skyliner
Walt Disney World Resort
10.2023 - Current
Warehouse Supervisor
United Parcel Service, UPS
04.2020 - 09.2023
Parking Lot H/Host
Walt Disney World Resort
06.2019 - Current
Airport Operations Supervisor
Delta Air Lines
01.2017 - Current
High School Diploma -
Penn Foster High School