AMANDA ESCOBAR
Glendale,AZ
Summary
Talented insurance sales professional with in-depth knowledge of policies and regulations. Experienced in providing tailored solutions to members. Outgoing individual with great task prioritization skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously, with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
INSURANCE PROFESSIONAL-SALES AND SERVICE I
USAA
Phoeniz, USA
11.2022 - Current
- Lead the team as a point of contact for compliance and technical matters. Shared and communicated best practices, as well as provided great verbiage to utilize.
- Acted as a point of contact liaison between management and the team to present ideas to improve morale, and helped implement changes.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Acted as a point of contact for members to advise on insurance products and services tailored to their needs and goals.
- Conducted comprehensive insurance reviews with members to identify coverage gaps, and recommend appropriate solutions.
- Determined financial needs by assessing existing coverage, and aligning new products and services with long-term goals.
- Increased member satisfaction by providing personalized insurance solutions tailored to individual needs.
- Effectively operated in a contact center environment and navigated multiple systems and programs while maintaining an engaging member interaction that occurred across multiple channels.
HUMAN RESOURCES SPECIALIST
US Army Reserve
Buckeye, USA
11.2014 - 11.2022
- Designed and facilitated employee training programs on topics such as diversity and inclusion, sexual harassment prevention, and conflict resolution to enhance company culture and compliance
- Maintained accurate HR records and documentation, including employee files, performance evaluations, and compliance reports, to ensure regulatory compliance and data integrity
- Partnered with senior leadership to establish and develop corporate and HR policies
- Maintained compliance with all federal and state employment laws and regulations, ensuring a fair and inclusive work environment
MORTGAGE LOAN PROCESSOR
Movement Mortgage LLC
Tempe, USA
03.2020 - 06.2022
- Experienced in processing mortgage loans from initial application to closing, ensuring all documentation was accurate and in compliance with regulations
- Proficient in reviewing credit reports, income verification, and other financial documents to assess borrower eligibility for loan approval
- Skilled in communicating with borrowers, underwriters, and loan officers to expedite the loan approval process and resolve any issues that may arise
- Knowledgeable in utilizing loan processing software and systems to efficiently manage and track loan applications
- Detail-oriented and organized with a strong focus on meeting deadlines and providing exceptional customer service throughout the loan process
Education
High School Diploma -
Willow Canyone High School
Skills
- Exceptional Customer service
- Problem solving and critical thinking
- Adaptability and flexibility
- Time management and multitasking
- Friendly, positive attitude
- Teamwork and collaboration
Accomplishments
- Issued more than 100 new policies, earning 100 club recognition for top sales performance.
- Earned the Made for Quality Award for achieving a perfect QA score over 3 consecutive months, ensuring member trust and driving stronger sales outcomes.
Certification
- Property and Casualty insurance license for all 50 states.
Timeline
INSURANCE PROFESSIONAL-SALES AND SERVICE I
USAA
11.2022 - Current
MORTGAGE LOAN PROCESSOR
Movement Mortgage LLC
03.2020 - 06.2022
HUMAN RESOURCES SPECIALIST
US Army Reserve
11.2014 - 11.2022
High School Diploma -
Willow Canyone High School
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