Amanda Estrella
Ballston Lake
Summary
Personable Assistant Branch Manager skilled at providing empowering team leadership while ensuring efficient and productive branch operations. Accustomed to offering actionable solutions for process optimization resulting in reduced corporate costs.
Overview
4
4
years of professional experience
Work History
Assistant Branch Manager
Trustco Bank
04.2024 - Current
- Trained and developed new team members in alignment with branch service standards and objectives.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Head Teller
Trustco Bank
06.2023 - 04.2024
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Enforced compliance with bank regulations and policies to reduce financial risks.
HOSTESS TRAINER
Coburg Village
01.2022 - 03.2023
- Recommended measures for improving work procedures and worker performance to increase service quality and enhanced job safety
- Trained workers in food preparation, and in service, sanitation and safety procedures
- Greeted and seated guests and presented menus while fostering a warm welcome
- Listened to customer concerns and complaints and quickly rectified issues
- Delivered accurate checks and processed bill payments in POS system
Education
ASSOCIATE IN SCIENCE (A.S.) IN BUSINESS ADMINISTRATION -
Hudson Valley Community College
NY05-2022
Skills
- Customer Service And Rapport
- Warm And Friendly
- Cool Under Pressure
- Team Player
- Conflict And Complaint Resolution
- Accuracy And Efficiency
Street
Ballston Lake
City
NY
Zip
12019
Personal Information
Title: Full-Time Waitress
References
- KRISTY GUNSEL, Coburg Village, Dining Supervisor, (518) 391-3277, Kgunsel@tlcn.org
- SAIMA ISMAIL, Coburg Village, Dining Supervisor, (518) 526-0026, saima12065@gmail.com
- CHAD VIALL, Coburg Village, Executive Chef, (518) 588-8626, cviall@tlcn.org
Languages
Spanish
Professional Working
Timeline
Assistant Branch Manager
Trustco Bank
04.2024 - Current
Head Teller
Trustco Bank
06.2023 - 04.2024
HOSTESS TRAINER
Coburg Village
01.2022 - 03.2023
ASSOCIATE IN SCIENCE (A.S.) IN BUSINESS ADMINISTRATION -
Hudson Valley Community College