Amanda Ettabaq
Dunedin,FL
Summary
Hard-working employee with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
11
11
years of professional experience
Work History
Supervisor
Computer Generated Solutions Inc.
04.2020 - Current
- Monitored metrics, analytics and developed actionable insights to improve efficiency and performance.
- Hired, managed, developed and trained staff, established and monitored goals, and conducted performance reviews.
- Completed bi-weekly payroll for 16 employees.
- Worked with Microsoft, CRM, Excel, Outlook and many other Microsoft applications.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Lead Server
Our Place Restaurant
02.2015 - 06.2020
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
Preschool Teacher
Northbay Christian Academy
08.2012 - 02.2015
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Addressed behavioral and learning issues with parents and daycare management.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
Education
GED -
Palm Harbor University High School
Palm Harbor, FL05.2006
Skills
- Quality Standards
- Social Justice
- Coordinate Events
- Priority Management
- Business Planning
- Contract Management
- Team Assignments
- Employee Presentations
- Motivating Performers
- Key Performance Indicators (KPIs)
- Payroll Preparation
- Inventory Oversight
- Supervising Employees
Timeline
Supervisor
Computer Generated Solutions Inc.
04.2020 - Current
Lead Server
Our Place Restaurant
02.2015 - 06.2020
Preschool Teacher
Northbay Christian Academy
08.2012 - 02.2015
GED -
Palm Harbor University High School