AMANDA EUDY
SCHULENBURG,USA
Summary
Accomplished Senior Member Specialist with a proven track record at Texas Dow Employees Credit Union, excelling in customer relationship management and cash handling operations. Renowned for a detail-oriented approach and exceptional problem-solving skills, consistently enhancing financial account management and customer satisfaction. Demonstrates unparalleled dependability and in-depth product knowledge, contributing to significant client support advancements.
Overview
17
17
years of professional experience
Work History
Senior Member Specialist
Texas Dow Employees Credit Union
Hallettsville, TX
12.2016 - Current
- Process basic and complex teller transactions in a call center/branch setting.
- Domestic / International Wire Entry, or Follow-up Inquiries.
- Performing all customer services: new accounts (personal, business, retirement), certificate of deposit, traditional and Roth IRA accounts, and new loan inquiries.
- Modifications to existing Consumer and Business Accounts.
- Process online applications for new memberships and existing new products, online chats.
- Process stop payments, loan payments, and disputes; issue debit cards, and online access via phone.
- Ensured members were enrolled in products enhancing their financial growth.
Bank Teller/Customer Service Representative
Prosperity Bank
Schulenburg, TX
01.2012 - 12.2016
- Process basic and complex teller transactions in a lobby front setting.
- Regular teller duties include customer service, deposits, withdrawals, payments, phone transactions, debit card processing, and ATM loading, unloading, and balancing.
- Process wire entries.
- Submit CTR/MIL when necessary.
- Balance daily reports, and file reports.
- Assist the Lobby Manager with monthly audits.
- Run branch capture as needed, at the end of day work.
- Submit delay, availability, funds, and stop payments.
Plant Operator
Dairy Farmers of America
Schulenburg, TX
12.2009 - 12.2011
- Adjusted equipment settings to alter production conditions and meet different product specifications.
- Maintained correct temperature, levels and pressures on process systems and equipment.
- Maintaining a Steady Production Run.
Customer Service Representative
Brookshire Brother's
Hallettsville, TX
12.2008 - 12.2009
- Assist customers' orders (in person or via phone).
- Prepared deli items, cooking, preparing deep-fried foods, and a steam table for hot meals.
- Baker, donuts, pastries, cake decorator.
- Sliced meats and cheeses and weighed deli items for customers.
- Greeted customers in a friendly manner and provided excellent customer service.
- Processed payments on cash register and counted back bills and change to patrons.
Patient Access - Admission Rep
Citizen's Medical Center
Victoria, TX
08.2008 - 12.2008
- Assembled registration paperwork and placed identification bands on patient.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Ensured accuracy of all data entered into computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Education
Diploma - Medical Administration Assistance
National Institute of Technology
Austin, TX06-2007
High School Diploma -
Schulenburg High School
Schulenburg, TX06.2005
Skills
- Cash Handling Operations
- Retirement Plan Processing
- Trustworthy Professional
- Dependable Performer
- Client Support
- Customer Interaction Skills
- In-Depth Product Knowledge
- Detail-Oriented
- Problem solving
- Wire transfer processing
- Data entry
- Relationship building
- Time management
- Product and service sales
- Dispute resolution
- Financial Account Review
- Managing Customer Accounts
- Customer Support Operations
- Payment Systems Operation
- Office Administration
Volunteer Experience
- St. Rose, Co-Chair, Year Around
- TDECU, Kolache Fest Booths, 09/01/17 - 09/30/18
- TDECU, Houston Boys & Girl Club, 2018
- TDECU, Houston Food Pantry, 02/01/17 - 02/28/18
- Knights of Columbus, Volunteer, Ongoing
- ACTS Retreat Events, 2022 - 2025
References
References available upon request.
Timeline
Senior Member Specialist
Texas Dow Employees Credit Union
12.2016 - Current
Bank Teller/Customer Service Representative
Prosperity Bank
01.2012 - 12.2016
Plant Operator
Dairy Farmers of America
12.2009 - 12.2011
Customer Service Representative
Brookshire Brother's
12.2008 - 12.2009
Patient Access - Admission Rep
Citizen's Medical Center
08.2008 - 12.2008
Diploma - Medical Administration Assistance
National Institute of Technology
High School Diploma -
Schulenburg High School
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