Kimberly Quam
Minot
Summary
Dynamic professional with extensive experience in front desk operations, recognized for strong leadership and collaboration with housekeeping teams. Committed to delivering exceptional guest experiences and optimizing service processes.
Overview
29
29
years of professional experience
Work History
Front Desk Night Auditor
Clarion Hotel by Choice Hotels
Minot
05.2025 - Current
- Managed front desk operations during overnight shifts, ensuring seamless service in high-traffic hotel.
- Streamlined guest check-in and check-out processes, enhancing overall guest experience.
- Resolved guest inquiries and issues promptly, contributing to high satisfaction levels.
- Compiled daily financial transactions and generated detailed reports for management review.
- Assisted in training new staff on front desk procedures and systems.
Front Desk Manager
Days Inn & Super 8 By Wyndham,
Minot
01.2018 - 04.2025
- Directed front desk operations focused on delivering superior customer service and smooth check-in/out experiences.
- Managed reservations through effective communication via calls and emails, ensuring accurate booking of accommodations.
- Promptly resolved guest inquiries and complaints to uphold high satisfaction levels.
- Managed room assignments alongside maintaining accurate records of reservations for guests.
- Monitored supply inventory, placing timely orders to maintain seamless front desk operations.
- Developed standard operating procedures that improved overall efficiency and organization.
- Collaborated with housekeeping teams to ensure rooms were ready on time for arrivals.
- Performed cashier functions, ensuring accurate payment processing, account reconciliation, and efficient refund management.
Night Auditor & Front End Manager
La Quinta Inn & Suites In
Amarillo
08.1997 - 11.2017
- Executed nightly audits of financial transactions, confirming accuracy in reports.
- Balanced cash and credit transactions daily, preparing accurate register setup for subsequent shifts.
- Led front desk operations during night shifts, ensuring seamless guest experiences and efficient service.
- Resolved guest inquiries and complaints with professionalism and empathy, enhancing overall guest satisfaction.
- Upheld security protocols throughout hotel premises during overnight hours.
- Collaborated with housekeeping staff to prepare rooms for guests. to guarantee room readiness for arriving guests.
- Assessed inventory levels of supplies, communicating needs to management effectively.
- Employed property management system for tracking reservations and billing details.
Education
Certificate of Business Mgmt - Business Management
Career Institute of Amarillo
Amarillo, TX05-1986
Skills
- Night audit procedures
- Cash handling operations
- Reservation oversight
- Cash handling
- Customer support
- Client relations
- Cash handling
Timeline
Front Desk Night Auditor
Clarion Hotel by Choice Hotels
05.2025 - Current
Front Desk Manager
Days Inn & Super 8 By Wyndham,
01.2018 - 04.2025
Night Auditor & Front End Manager
La Quinta Inn & Suites In
08.1997 - 11.2017
Certificate of Business Mgmt - Business Management
Career Institute of Amarillo