Jacy Layman
Charleston,United States
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Csr/teller
First Financial Bank
Cleveland, Tn
05.2025 - Current
- Assisted customers with account inquiries and banking services.
- Resolved customer complaints efficiently and professionally.
- Processed transactions accurately using banking software systems.
Customer Service Representative
Advance Financial
Athens, Tn
01.2023 - 09.2024
- Ensured customer satisfaction by providing excellent customer service
- Handled checks and loans
- Worked at Advance Financial in the Loans market Identify and recommend process improvements to enhance customer satisfaction and streamline operations
- Developed effective strategies to resolve customer complaints and inquiries
Retail Sales Associate
Cracker Barrel
Athens Tn
08.2020 - 03.2023
- Greeted customers and assisted with product inquiries, selections, and purchases to enhance customer satisfaction
- Checked pricing, scanned items, applied discounts, and printed receipts to efficiently complete sales transactions
- Processed return transactions and implemented creative visual merchandising strategies to attract customers and enhance sales while maintaining a clean and organized store environment for a positive customer experience
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Processes return transactions Implement creative visual merchandising strategies to attract customers and increase sales Assist in maintaining a clean and organized store environment for a positive customer experience
Education
Psychology -
Cleveland State Community College
05-2022
Skills
- Cash handling operations
- Cash Drawer Operations
- Payment Processing
- Customer Service
- Answering Customer Questions
- Product Knowledge
- Retail operations
- Teamwork and Collaboration
- Persuasive Selling
- Adaptability
- Relationship management
- Customer service
Timeline
Csr/teller
First Financial Bank
05.2025 - Current
Customer Service Representative
Advance Financial
01.2023 - 09.2024
Retail Sales Associate
Cracker Barrel
08.2020 - 03.2023
Psychology -
Cleveland State Community College