Amanda Everheart
Columbus,OH
Summary
Dynamic Shift Manager with a proven track record at Pizza Hut, excelling in customer service and employee training. Expert in problem-solving and decision-making, I enhanced team performance through effective delegation and mentoring. Committed to maintaining high standards of quality and safety, ensuring a positive dining experience and fostering customer loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
Pizza Hut
Columbus
04.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Robot Welder Operator
Rouge
11.2021 - 03.2022
- Ensured high-quality welds by conducting thorough inspections and making necessary adjustments.
- Implemented safety protocols during welding operations, minimizing workplace accidents and injuries.
- Implemented quality control measures through regular testing of finished products, identifying potential defects before shipment.
- Contributed to continuous improvement initiatives by suggesting enhancements to current processes and techniques.
Shift Manager
Pizza Hut
Whitehall
10.2020 - 11.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
Cook
Little Caesars Pizza
Columbus
09.2019 - 10.2020
- Trained new employees
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Opening and closing procedures
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Delegating work
- Staff training and onboarding
- Equipment troubleshooting
- Supply ordering
- Shift checklists
Certification
Food Manager Servsafe
Timeline
Shift Manager
Pizza Hut
04.2022 - Current
Robot Welder Operator
Rouge
11.2021 - 03.2022
Shift Manager
Pizza Hut
10.2020 - 11.2021
Cook
Little Caesars Pizza
09.2019 - 10.2020