Amanda Facundo
HOUSTON,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Passionate about delivering exceptional customer experiences and fostering team success.
Overview
1
1
Language
6
6
years of professional experience
Work History
Billing and Customer Service Specialist
Revenue Enterprises
Aurora, CO (Remote)
06.2025 - 02.2026
- Managed over 60 patient inquiries daily across multiple EHR platforms, including Meditech and Cerner, resolving complex questions regarding billing, coding, and payment plans while maintaining a 100% HIPAA compliance record in data security and privacy.
- Optimized shared workflows using Microsoft Excel and Teams to maintain high productivity and seamless team communication.
Customer Support Specialist
Valor Global
Phoenix, AZ (Remote)
03.2023 - 12.2025
- Handled 70+ daily inbound calls for state government assistance programs, ensuring accurate information and support for SNAP, Medicaid, and TANF applicants.
- Utilized multiple state-level IT systems to verify and update account information, process applications, and document call details with precision, contributing to enhanced service delivery.
- Recognized as a top-performing team member and reliable point of contact.
Customer Service Specialist
Concentrix
Farmington Hills, MI (Remote)
08.2020 - 03.2023
- Served as primary Subject Matter Expert (SME) for vehicle telematics services, managing 65+ daily inquiries.
- Utilized Salesforce CRM to streamline account management, billing, data entry, and client documentation.
- Coached and guided team members on resolving high-escalation interactions in alignment with corporate compliance.
- Monitored agent performance metrics to uphold strict Quality Assurance (QA) and service delivery standards.
- Leveraged Jira help desk software to troubleshoot and resolve complex technical connectivity and application performance issues.
- Coordinated emergency vehicle dispatches by efficiently routing critical notifications to local emergency services.
Education
Scarborough High School
Houston, TEXASSkills
- EHR systems management
- Salesforce CRM
- Account management
- Customer relationship management
- Payment processing
- Call center experience
- Technical troubleshooting
- Performance monitoring
- Time optimization
- Problem solving
- Team communication
- Clear communication
- Customer satisfaction measurement
- Senior leadership support
Languages
Spanish
Full Professional
Timeline
Billing and Customer Service Specialist
Revenue Enterprises
06.2025 - 02.2026
Customer Support Specialist
Valor Global
03.2023 - 12.2025
Customer Service Specialist
Concentrix
08.2020 - 03.2023
Scarborough High School