Denise Leon
Denver,CO
Summary
Clinical Support Specialist with experience in providing patient care support and assisting healthcare professionals in clinical procedures. Demonstrated ability to collaborate with multidisciplinary teams to enhance patient flow and communication, while implementing electronic health records systems to improve data accuracy. Engaged in quality improvement initiatives that contributed to enhanced patient care strategies and operational effectiveness. Trained and mentored new staff on clinical procedures, fostering a knowledgeable team environment and ensuring compliance with safety protocols.
Overview
24
24
years of professional experience
Work History
Clinical Support Specialist
Care Options for Kids
Denver, United States
04.2022 - Current
- Provided patient care support by assisting healthcare professionals in clinical procedures and patient management.
- Collaborated with multidisciplinary teams to ensure seamless patient flow and effective communication within the healthcare setting.
- Implemented and maintained electronic health records systems to enhance data accuracy and accessibility.
- Assisted in the preparation and organization of clinical documentation for patient reviews and audits.
- Delivered patient care support by coordinating clinical activities and ensuring compliance with safety protocols, enhancing care quality.
- Collaborated with multidisciplinary teams to implement patient-centered solutions, improving overall treatment outcomes and satisfaction rates.
- Trained and mentored new staff on clinical procedures and best practices, fostering a knowledgeable and efficient team environment.
- Assisted in the development and refinement of clinical workflows, streamlining processes to enhance operational efficiency and accuracy.
- Conducted comprehensive patient assessments and documentation, ensuring adherence to regulatory standards and promoting patient safety.
- Participated in quality improvement initiatives, contributing to enhanced patient care strategies and operational effectiveness across departments.
- Engaged in ongoing professional development and training, remaining current on industry trends and best practices in clinical support.
- Provided administrative support for clinical programs, maintaining accurate records and facilitating effective communication among team members.
Manager/Shift Leader/ Barista
Dazzle coffee
Round Rock, United States
01.2006 - 03.2022
- Maintained cleanliness and organization of the workspace to comply with health and safety regulations.
- Monitored and adjusted brewing techniques to enhance beverage quality and consistency.
- Supervised daily operations to ensure high standards of customer service and product quality.
- Trained and mentored new staff members to enhance team performance and service efficiency.
- Managed cash handling procedures to ensure accuracy and accountability in daily transactions.
- Supervised daily coffee shop operations, ensuring optimal product quality and customer service standards were consistently met.
- Trained new baristas on beverage preparation techniques, fostering a knowledgeable team and enhancing service efficiency.
- Managed inventory levels, restocked supplies promptly, and reduced waste through effective stock rotation practices.
- Developed and implemented training programs, improving team skills and boosting overall customer satisfaction ratings.
- Established procedures for maintaining cleanliness and organization in the workspace, leading to a safer and more efficient environment.
- Collaborated with team members to design promotional campaigns, increasing customer engagement and driving repeat business.
- Resolved customer complaints promptly, enhancing overall customer experience and maintaining loyalty within the community.
- Assisted in scheduling shifts and managing staff performance, ensuring appropriate coverage and team accountability during peak hours.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Front Desk Scheduling
Fairlady Salon
Hutto, United States
08.2002 - 02.2006
- Managed front desk operations, ensuring a welcoming environment for all guests and visitors.
- Coordinated appointment scheduling for multiple departments, optimizing resource allocation and minimizing conflicts.
- Maintained accurate records of client interactions and appointments, enhancing data retrieval and reporting capabilities.
- Trained new staff on scheduling protocols and customer service standards, fostering a cohesive team environment.
- Managed appointment scheduling and customer interactions, ensuring seamless service delivery and operational efficiency.
- Coordinated client communications and follow-ups, enhancing customer satisfaction through personalized service experiences.
- Maintained accurate records of client preferences and treatment histories to support tailored customer care initiatives.
- Trained and mentored new staff on scheduling procedures and customer service protocols, fostering a collaborative team environment.
- Implemented process improvements in scheduling systems to reduce appointment conflicts and optimize resource allocation.
- Developed and maintained relationships with clients, contributing to client retention and loyalty through effective communication.
- Assisted in inventory management and supply ordering, ensuring adequate resources for daily operations and service needs.
- Supported team projects aimed at improving client service strategies, leading to enhanced operational performance and satisfaction.
- Processed payments for services rendered at the front desk.
- Responded to emails and faxes in a timely manner regarding scheduling requests or changes.
- Followed up on no-shows or cancellations to reschedule appointments.
- Maintained an organized work area, ensuring supplies were stocked and readily available.
- Performed daily audits of scheduled appointments to ensure accuracy of patient data.
Education
High School Diploma -
Stony Point High School
Round Rock, United StatesPharmacy - Pharmacy Technician -
Southern Career Institute
Austin, United StatesSkills
- Problem Solving
- Communication Skills
- Multitasking
- Customer Service
- Data Analysis
- Patient care support
- Clinical procedures assistance
- EHR systems management
- Clinical documentation preparation
- Multidisciplinary team collaboration
- Staff training and mentoring
- Data accuracy enhancement
- Operational efficiency
- Client interaction management
- Appointment scheduling
- Administrative support
- Healthcare compliance
- HIPAA
- Clinical documentation
- Health insurance processing
- Nursing assistance
- Patient care
Timeline
Clinical Support Specialist
Care Options for Kids
04.2022 - Current
Manager/Shift Leader/ Barista
Dazzle coffee
01.2006 - 03.2022
Front Desk Scheduling
Fairlady Salon
08.2002 - 02.2006
High School Diploma -
Stony Point High School
Pharmacy - Pharmacy Technician -
Southern Career Institute