Bonnie Cirino
Milford,DE
Summary
Dynamic sales professional with extensive experience in outside sales and customer service, consistently driving revenue growth and fostering strong client relationships. Proven track record of exceeding sales targets through strategic prospecting and effective communication skills. Adept at identifying customer needs and delivering tailored solutions that enhance satisfaction and loyalty. Committed to leveraging expertise to contribute to team success and achieve organizational goals.
Overview
36
36
years of professional experience
Work History
Retention Customer Service Representative
Comcast Business
10.2025 - Current
- Resolved customer inquiries and issues to enhance customer satisfaction and retention.
- Collaborated with cross-functional teams to streamline communication processes and improve service delivery.
- Utilized CRM tools to track customer interactions, ensuring accurate account management and follow-up.
- Mentored junior representatives in effective problem-solving techniques and customer engagement strategies.
- Implemented best practices for customer service, resulting in improved retention rates and client loyalty.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Worked closely with other departments as needed to resolve complex customer issues efficiently.
- Managed multiple tasks simultaneously during peak call times while remaining composed under pressure.
- Assisted customers with account updates and plan changes to optimize their satisfaction and loyalty.
SENIOR RECRUITING MANAGER
All Med Search
04.2022 - 10.2025
- Analyzed recruitment metrics to identify areas for process improvement and efficiency.
- Conducted reference checks for prospective employees.
- Maintained relationships with universities and other external sources for recruitment purposes.
- Created job postings, sourced resumes, screened applicants, and conducted initial interviews.
- Implemented training programs for junior recruiters to enhance team performance.
- Coordinated onboarding processes for new hires including orientation sessions and paperwork completion.
- Prepared weekly and monthly reports highlighting key performance metrics related to recruitment efforts.
OUTSIDE CLINICAL LAB SALES REPRESENTATIVE
Delaware Diagnostic Labs
10.2021 - 04.2023
- Cultivated an in-depth comprehension of lab testing workflows, facilitating effective communication with clients regarding capabilities and services.
- Successfully engaged nursing homes, assisted living facilities, rehab centers, schools, and corporations to identify and address their clinical testing requirements.
- Nurtured and sustained robust client relationships, ensuring ongoing satisfaction, and promptly addressing inquiries or concerns.
- Consistently exceeded sales targets, contributing significantly to the company's expansion.
- Educated clients on lab services and procedures to enhance understanding.
- Processed orders and ensured timely delivery of test results to clients.
- Developed strong client relationships, enhancing customer satisfaction and loyalty.
- Conducted market research to identify potential clients and industry trends.
BUILDER SALES EXECUTIVE
Guardian
06.2015 - 03.2020
- Consulted with homeowners who have purchased new construction homes to demonstrate and sell options related to security systems, audio and video equipment, and central vacuum systems.
- Executed agreements, work orders and change orders to establish work to be performed and payment terms.
- Consistently surpassed monthly, quarterly, and yearly sales goals.
- Followed all safety protocols to minimize workplace hazards.
- Developed and maintained new and existing builder accounts in the assigned territory.
CUSTOMER ACCOUNT EXECUTIVE
Comcast
01.2011 - 06.2015
- Promoted and sold Comcast products and services that were both current and emerging.
- Interacted with customers via telephone and e-mail to assist with a variety of customer inquiries and issues.
- Demonstrated basic knowledge of competitors by determining and implementing basic strategies and techniques to effectively counter competitive offers and educate customers on product comparisons.
- Demonstrated closing techniques consistently, repeatedly, and in a timely manner.
- Continually improved sales ability through ongoing training and coaching.
SALES REPRESENTATIVE
HostMySite.com
02.2008 - 05.2009
- Prospected new business opportunities via phone calls, emails, networking events, trade shows, and other means to achieve and establish volume requirements.
- Collected and documented key business information on target accounts, including their usage, web applications, infrastructure highlights, internal decision processes, e-commerce utilization, and business metrics.
- Engaged customers through phone and email to identify their web hosting needs.
Scheduling Manager
Alfred I. DuPont Hospital
04.1990 - 11.2005
- Managed daily operations of the scheduling department.
- Utilized electronic health record systems for appointment management.
- Trained new staff on scheduling procedures and software use.
- Reviewed and adjusted schedules based on patient needs and resources.
- Assisted with the recruitment process by conducting interviews and making hiring decisions.
- Collaborated with other departments to coordinate special events or projects.
- Tracked employee overtime hours and adjusted schedules accordingly.
- Coordinated scheduling for multiple departments, optimizing resource allocation and staff utilization.
- Developed and implemented efficient scheduling processes to enhance operational workflow.
Education
High School Diploma -
William Penn High School
New Castle, DESkills
- Data collection and documentation
- EHR systems management
- Multitasking in clinical settings
- Effective communication skills
- Team collaboration
- Problem solving under pressure
- Patient interaction and support
- Health and safety protocols
- Call center experience
- Customer service
- CRM software proficiency
Accomplishments
- Ranked in the Top Ten Sales on the East Coast for 2 consecutive years at Guardian
- Named Employee of the Year in 1999 at Alfred I. Dupont Hospital
Timeline
Retention Customer Service Representative
Comcast Business
10.2025 - Current
SENIOR RECRUITING MANAGER
All Med Search
04.2022 - 10.2025
OUTSIDE CLINICAL LAB SALES REPRESENTATIVE
Delaware Diagnostic Labs
10.2021 - 04.2023
BUILDER SALES EXECUTIVE
Guardian
06.2015 - 03.2020
CUSTOMER ACCOUNT EXECUTIVE
Comcast
01.2011 - 06.2015
SALES REPRESENTATIVE
HostMySite.com
02.2008 - 05.2009
Scheduling Manager
Alfred I. DuPont Hospital
04.1990 - 11.2005
High School Diploma -
William Penn High School