Rashaad Smith
Tulsa,OK
Overview
7
7
years of professional experience
Work History
Retention Customer Service Representative
DISH
Tulsa, OK
04.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
Material Handler
UPS
Tulsa, OK
10.2018 - Current
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Packed items into appropriate containers for shipment.
Customer Service Representative
TPV.com
Tulsa, OK
04.2017 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
No Degree - Mathematics
Kutztown University of Pennsylvania
Kutztown, PAHigh School Diploma -
Union High School
Tulsa, OK05.2013
Skills
- Data Collection
- Call Management
- Paperwork Processing
- Scheduling
- Product Knowledge
- Data Entry
- Information Security
- Complaint Resolution
- Critical Thinking
- Customer Relations
Timeline
Retention Customer Service Representative
DISH
04.2023 - Current
Material Handler
UPS
10.2018 - Current
Customer Service Representative
TPV.com
04.2017 - 05.2018
No Degree - Mathematics
Kutztown University of Pennsylvania
High School Diploma -
Union High School