Amanda Faller
The Woman's Health Pavilion
Bellmore,NY
13
years of professional experience
Experienced and highly organized professional with over 8 years of experience in management, office administration, customer service, and patient relations. Proven ability to supervise and train staff, manage daily operations, coordinate schedules, resolve customer concerns, and maintain efficient workflows in fast-paced environments. Strong communication, leadership, multitasking, and problem-solving skills with a proven commitment to providing exceptional service and maintaining a professional environment.
Work History
Front Desk Supervisor
8 Years 11 Months- Oversee daily front desk operations and maintain an efficient, professional, and patient-focused environment.
- Supervised, trained, and supported front desk staff, delegating assignments and creating schedules to optimize coverage and enhance workflow efficiency.
- Managed multiple phone lines, coordinated appointments, and handled schedule changes, cancellations, and provider requests to enhance patient experience.
- Managed multiple phone lines, coordinated appointments, and handled schedule changes and cancellations to improve patient experience.
- Process medical record requests while adhering to HIPAA guidelines and patient confidentiality requirements.
- Work closely with the clinical supervisor to ensure important documents and results are scanned into EMR charts and appropriate patient follow-up is completed.
- Maintained expertise in NextGen EMR for accurate documentation and to streamline office workflows.
Receptionist
11 Months- Answered incoming calls, transferred callers, took messages, and provided front-office support to ensure smooth communication.
- Organized brokers' work into sections and folders for easy access and efficient recordkeeping.
- Researched commercial properties for sale and compiled ownership information to support broker activities.
- Researched commercial properties for sale and compiled ownership information to aid broker activities.
CSDH
9 Months- Educated customers on products and services to enhance their shopping experience.
- Served as front-end key holder, issuing overrides and supporting daily operations.
- Processed cash transactions accurately at the register, completed pickups, and ensured cashiers followed procedures for WIC checks, coupons, and rainchecks.
- Coordinated cashier breaks and lunches, performed manager-level duties, and ensured accurate till counts at shift end.
Customer Service Representative
2 Months- Resolved customer concerns through professional assistance, enhancing satisfaction and fostering loyalty.
- Processed refunds, price adjustments, rainchecks, and transactions including Western Union and money orders, ensuring smooth financial operations.
- Answered incoming calls from customers, providing assistance and directing inquiries as needed. and directed them to appropriate departments incoming calls to the appropriate departments.
Cashier
2 Months- Managed cash register operations with accurate handling of incoming and outgoing cash, processing cash, credit/debit card, and check transactions to enhance customer experience.
- Learned product identification codes and weekly sale items to provide accurate information to customers while maintaining store equipment, including computers, printers, and fax machines, in safe working condition.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent cash handling practices.
- Assisted customers with inquiries and product location, enhancing shopping experience.
Customer Service
1 Year 8 Months- Resolved customer concerns to create positive experiences through friendly, professional service. Handled refunds to enhance customer satisfaction., price adjustments, and rainchecks to meet customer needs efficiently. Counted coupons and rainchecks from cashier drawers at end of shift. and rainchecks from cashier drawers at end of shift. Facilitated Western Union transactions, ensuring secure and timely fund transfers for customers.
- Met sales goals by offering excellent customer service.
- Provided exceptional customer service, addressing dietary restrictions and special requests promptly.
- Boosted store's reputation through courteous and professional customer service.
Education
Associate Degree - Some College
Currently taking time off
High School Diploma
Skills
Staff Management & Supervision
Employee Training & Development
Office Administration
Customer & Patient Relations
Customer Service
Scheduling & Coordination
Conflict Resolution
Communication
Team Leadership
Delegation
Front Desk Operations
Administrative Support
Insurance & Authorization Processing
Medical Records & Documentation
HIPAA Compliance
Verbal and written communication
Microsoft Excel
NextGen EMR
Timeline
Front Desk Supervisor
The Woman's Health Pavilion
09.2017 - CurrentRead More
Receptionist
Silber Investment Properties
10.2016 - 09.2017Read More
CSDH
Stop & Shop
04.2016 - 01.2017Read More
Customer Service Representative
Stop & Shop
02.2016 - 04.2016Read More
Cashier
Stop & Shop
12.2015 - 02.2016Read More
Customer Service
Waldbaums
07.2013 - 03.2015Read More
RFK High School
High School Diploma
Read More
Guttman Community College
Associate Degree from Some College
Read More