Amanda Farrand
Chelsea,AL
Summary
Compassionate Paraprofessional known for high productivity and efficient task completion. Skilled in behavior management, special education support, and individualized student assistance. Excel in communication, empathy, and patience, ensuring positive educational environments and supporting diverse student needs.
Overview
14
14
years of professional experience
Work History
Paraprofessional
Shelby County Board of Education
Chelsea, Alabama
07.2020 - Current
- Provided guidance to students in the classroom setting.
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Supported English Language Learners by providing additional instruction on language acquisition skills.
Front Desk Receptionist
Pathway Pediatrics
Chelsea, Alabama
09.2019 - 07.2020
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted with scheduling appointments for clients and visitors.
- Updated customer information in databases regularly to ensure accuracy of records.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Front Desk Receptionist
YMCA Greystone
Birmingham, Alabama
09.2011 - 03.2019
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Education
Massage Certificate - Massage Therapy
Irene’s Myomassagology Institute
05-2006
Some College (No Degree) - Liberal Arts And General Studies
Oakland Community College
Skills
- Differentiated Instruction
- Test Proctoring
- Student Records Management
- Educational assistance
- Special Education Support
- Documentation
- Activity Oversight
- Small Group Instruction
- IEP compliance
- Teacher Support
- Classroom support
- Helping Students with Special Needs
Timeline
Paraprofessional
Shelby County Board of Education
07.2020 - Current
Front Desk Receptionist
Pathway Pediatrics
09.2019 - 07.2020
Front Desk Receptionist
YMCA Greystone
09.2011 - 03.2019
Massage Certificate - Massage Therapy
Irene’s Myomassagology Institute
Some College (No Degree) - Liberal Arts And General Studies
Oakland Community College
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