AMANDA FERGUSON
Inverness,FL
Summary
Experienced and self-driven professional with a 10-year proven track record in cultivating and nurturing long-term customer relationships. Dedicated to utilizing exceptional verbal and written communication skills to ensure customers feel genuinely valued and appreciated. Seeking opportunities to leverage expertise in building lasting connections to contribute to the success of a customer-focused organization.
Overview
17
17
years of professional experience
Work History
OWNER/OPERATOR
Trailblazers Unlimited LLC
01.2022 - Current
- Lawncare services (mowing, edging, etc.), Debris removal, Booking and Billing accounts
FREIGHT HANDLER
Walmart DC 6020
01.2021 - 04.2022
- Direct freight to correct departments, Problem Solve accurately at very fast pace
OFFICE MANAGER
Capture Those Travelers (CTT)
06.2019 - 05.2020
- Opened a new Location in Florida, Resolve customer issues, Oversee the flow of cash, Recruit staff members and oversee training material, Network within communities to find and attract new business
ADMINISTRATIVE ASSISTANT
CTT
03.2018 - 06.2019
- Took escalated customer service calls, Communicate with customers via phone, email and live chat, Ship out products, Collect payments for sales and contact past due accounts, Data Entry
CUSTOMER BILLING SPECIALIST
Spectrum
05.2017 - 03.2018
- 100-200 daily inbound customer service calls, Confer via telephone, email and chat providing information on products & services, Ensure appropriate changes were made in resolve customers' reason for contact, Determine charges for services requested, Collect deposits, payments, or arrange for billing, Solicit sales of new or additional services or products
CUSTOMER RELATIONS SPECIALIST
NPS
06.2015 - 05.2017
- Utilize Microsoft Office Tools and Google Apps daily, Advanced rapidly from Marketer to Team lead in only 3 months, Daily use of multi-line telephone system, Communication via phone, email and chat
ESTEE LAUDER BEAUTY ADVISOR
Macy's
06.2009 - 12.2011
- Informing customers of rewards card options to build customer loyalty, Continuously updating knowledge of new luxury products and techniques, Demonstrate my own passion for products and our brand, Demonstrate how to clean and care for skin properly, Recommend proper skin-care regimens
EXECUTIVE ASSISTANT
Nobel Group Inc.
03.2007 - 05.2010
- Perform payroll functions, Schedule and confirm appointments for clients, customers, or supervisors, Arrange conference, meeting, or travel reservations for office personnel, Prepare and mail business communications
Education
High School Diploma -
Heritage High School
01.2005
Skills
- Advanced knowledge in MS Office and other similar products
- Ability to communicate effectively both verbally and written
- Prior experience in customer service and leadership roles
- Experience working remotely
- A good understanding of conflict resolution and crisis management
- A good understanding of team building
References
References available upon request
Timeline
OWNER/OPERATOR
Trailblazers Unlimited LLC
01.2022 - Current
FREIGHT HANDLER
Walmart DC 6020
01.2021 - 04.2022
OFFICE MANAGER
Capture Those Travelers (CTT)
06.2019 - 05.2020
ADMINISTRATIVE ASSISTANT
CTT
03.2018 - 06.2019
CUSTOMER BILLING SPECIALIST
Spectrum
05.2017 - 03.2018
CUSTOMER RELATIONS SPECIALIST
NPS
06.2015 - 05.2017
ESTEE LAUDER BEAUTY ADVISOR
Macy's
06.2009 - 12.2011
EXECUTIVE ASSISTANT
Nobel Group Inc.
03.2007 - 05.2010
High School Diploma -
Heritage High School