Amanda Fernandez
Liverpool,NY
Summary
Bilingual Spanish–English professional with strong customer service and administrative skills. Experienced in clear cross-cultural communication, supporting clients and staff in healthcare, education, and community settings. Recognized for adaptability, confidentiality, and creating a welcoming environment for diverse populations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Spanish Medical Interpreter
MVI Interpreters
Syracuse, NY
08.2024 - Current
- Follow ethical codes to protect the confidentiality of patient medical information.
- Explain hospital policies and procedures to provide assistance to patients with limited English proficiency.
- Equipped healthcare providers with cultural information to promote the appropriate provision of health services.
- Serve as a medical interpreter for patients and staff during clinical encounters by delivering accurate, skilled interpretations to facilitate effective communication.
Spanish Interpreter
Syracuse Interpreter Circle
Syracuse, NY
05.2025 - Current
- Interpret conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Front of House
Hope Cafe
Syracuse, NY
11.2023 - 08.2024
- Implemented training program for front of house staff to maintain high standards of customer service.
- Managed inventory through effectively ordering and stocking of supplies.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
English Interpreter
H20 for All
, Cuba
11.2021 - 12.2022
- Facilitated and supported participation and social communication from English to Spanish.
- Worked collaboratively to improve operations by offering ideas, identifying issues, and respecting team members.
- Traveled with team members to facilitate community outreach, identifying needs and providing cultural brokering to support effective communication.
Education
High School Diploma -
Pre University Eduardo Garcia
CubaSkills
- Cross-cultural communication
- Customer relations
- Customer service expertise
- Spanish fluency
- Ethical Codes adherence
- Relationship building
- Adaptability and flexibility
Certification
- Procedures, Ethics, Culture Brokering Training, Highlander Communications, 04/01/25
- Mental Health Interpreting, Highlander Communications, 04/01/25
Timeline
Spanish Interpreter
Syracuse Interpreter Circle
05.2025 - Current
Spanish Medical Interpreter
MVI Interpreters
08.2024 - Current
Front of House
Hope Cafe
11.2023 - 08.2024
English Interpreter
H20 for All
11.2021 - 12.2022
High School Diploma -
Pre University Eduardo Garcia