Xiomara Torres
13339 Agarita Ln -Houston,TX
Summary
Dynamic Spanish Interpreter with extensive experience at Cyracom International, enhancing patient satisfaction through empathetic communication and accurate medical terminology. Skilled in simultaneous translations and cross-cultural communication, I have streamlined interpretation processes, ensuring efficient service delivery while maintaining confidentiality and building strong relationships with clients and healthcare providers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Spanish Medical Interpreter
Harris Health System - Ben Taub General Hospital
Houston, TX
07.2018 - Current
- Facilitated effective communication between Spanish-speaking patients and medical staff.
- Assisted in documenting patient interactions to ensure accurate medical records.
- Provided real-time interpretation during patient assessments and treatment discussions.
- Adapted language usage to accommodate diverse patient backgrounds and health literacy levels.
- Collaborated with multidisciplinary teams to enhance patient experience and satisfaction.
- Streamlined interpretation processes to improve workflow efficiency within medical settings.
- Improved patient satisfaction with the quality of medical services through clear communication and empathy.
- Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
- Developed educational materials in Spanish to help non-English speaking patients better understand their diagnoses and treatment options.
- Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
- Collaborated closely with nursing staff to provide essential information about patient conditions, ensuring proper care delivery.
Spanish Interpreter
AMN Healthcare
08.2020 - 04.2025
- Provided interpretation through video and over the phone.
- Took 3-4 trainings per week to keeps skills / terminology fresh.
- Facilitated clear communication between Spanish-speaking clients and healthcare providers.
- Interpreted medical terminology accurately to ensure understanding of patient needs.
- Assisted in resolving client inquiries through effective verbal translations.
- Maintained confidentiality while interpreting sensitive information in various settings.
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Maintained message content, tone, and emotion as closely as possible.
- Demonstrated exceptional attention to detail when translating sensitive documents such as contracts or legal agreements, ensuring the utmost accuracy and confidentiality at all times.
- Developed a comprehensive glossary of industry-specific terms to improve translation accuracy and consistency across projects.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Attended training programs to improve professional knowledge and interpretation skills.
Spanish Interpreter
Cyracom International
07.2018 - 07.2022
- Provided over the phone interpretation.
- Provided video interpretation.
- I also assisted with 911- designated calls.
- Facilitated clear communication between Spanish-speaking clients and healthcare providers.
- Trained new interpreters on best practices and company standards for accuracy.
- Evaluated interpretation quality, providing feedback for continuous improvement initiatives.
- Interpreted medical terminology accurately to ensure understanding of patient needs.
- Attended training programs to improve professional knowledge and interpretation skills.
Spanish Interpreter
Fluent Language Solutions, Inc
Houston, TX
01.2016 - 05.2022
- Provided in- person interpretation
- Facilitated real-time Spanish interpretation for diverse client interactions.
- Collaborated with healthcare professionals to ensure accurate communication between parties.
- Utilized industry-specific terminology to enhance clarity during patient consultations.
- Supported training sessions for new interpreters, sharing best practices and insights.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Enhanced emergency response effectiveness by providing on-the-spot interpretation during crisis situations, aiding in clearer communication between victims and first responders.
- Maintained message content, tone, and emotion as closely as possible.
- Attended training programs to improve professional knowledge and interpretation skills.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Spanish Interpreter
Globo Language Solutions
Houston, TX
01.2015 - 07.2018
- Facilitated real-time Spanish interpretation for diverse client interactions.
- Streamlined interpretation processes to improve efficiency in high-pressure environments.
- Contributed to higher patient satisfaction in healthcare settings, interpreting patient concerns and medical instructions to ensure clear understanding.
- Interpreted spoken and written languages other than English and vice versa.
- Enhanced communication between non-Spanish speaking medical staff and patients by providing accurate and empathetic interpretation during medical consultations.
- Utilized industry-specific terminology to enhance clarity during patient consultations.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Education
Bachelor of Arts - Education
University of Houston
Houston, TXSkills
- Fluent spanish
- Language fluency
- Verbal communication
- Memory retention
- Fluent english
- Translation services
- Confidentiality practices
- Sight translation
- Note-taking techniques
- Interpersonal communication
- Relationship building
- Video remote interpreting
- Telephone interpreting
- Consecutive interpreting expertise
- Interpretation equipment
- Customer service expertise
- Technical terminology
- Cross-cultural communication
- Legal terminology
- Code of ethics
- Simultaneous translations experience
- Customer relations
- Simultaneous translations skills
Certification
CCHI certification
Languages
Spanish
Native or Bilingual
Timeline
Spanish Interpreter
AMN Healthcare
08.2020 - 04.2025
Spanish Medical Interpreter
Harris Health System - Ben Taub General Hospital
07.2018 - Current
Spanish Interpreter
Cyracom International
07.2018 - 07.2022
Spanish Interpreter
Fluent Language Solutions, Inc
01.2016 - 05.2022
Spanish Interpreter
Globo Language Solutions
01.2015 - 07.2018
Bachelor of Arts - Education
University of Houston