Amanda Ferrin
Summary
Dynamic, results-oriented problem solver with 21 years of experience in Point of Sale environment, and 26 years in IT industry. Extensive Support and Customer Service experience with an emphasis in the evaluation of restaurant solutions and support scenarios. Able to handle challenges and excels in a team environment. Adept at communicating with key stakeholders in assessing project needs, and delivering successful product launches.
Overview
22
22
years of professional experience
Work History
Manager of IT Restaurant Systems and Security
Papa Murphy's International
Vancouver, WA
07.2020 - 02.2023
- Worked closely with management teams to plan, develop, and execute technical strategies aligned to the company's vision.
- Led and assisted technical upgrade projects for company by coordinating with vendors and developers for integrations including website redesign, hardware maintenance, and firewall upgrade.
- Planned, tested, deployed, and supported special projects like Call Center, AI, 4G backup, and VOIP.
- Oversaw development and implementation of improvements to support and network operations. Worked with vendor to secure new contracts saving stores $500 - $1,200 per month.
- Responsible for security in relation to POS and Online Ordering including PCI, Change Management, and ROC.
IT Restaurants Systems Architect
Noodles & Company
Broomfield, CO
04.2016 - 05.2020
- Lead the IT Restaurant Systems team who was responsible for testing and integrating all new POS related technologies.
- Tested, documented, and implemented Connected Payments EMV technology for over 400 Noodles locations significantly reducing the PCI scope.
- Developed, tested, and implemented "Noodles Rewards" loyalty program at all Noodles locations, driving 10,000 new online ordering customer sign ups in the first week.
- Tested and implemented upgrades for Aloha POS, CFC, CMC, CP/EDC, KDS, ERS, OLO, Punchh, and other Windows components.
- Responsible for online ordering platform (OLO), menu programming, and integration with 3rd party vendors such as DoorDash, GrubHub, and UberEats.
IT Restaurant Systems Consultant
Chipotle Mexican Grill
Denver, CO
06.2013 - 04.2016
- Responsible for testing new POS related technology and integration as well as documentation for new products.
- Helpdesk Tier 3 lead responsible for handling issues that were escalated from Tier 2 support, while managing support team and prioritizing issues.
- Maintained all programming for Aloha CFC from menu changes to taxes, including international locations.
- Work with all departments to utilize the POS to help grow business initiatives including Marketing, BI, and Restaurant Managers.
- Maintained vendor relationships with NCR and other major vendors including working directly with them to develop the software to meet our needs.
- Implemented ticket tracking software for my team to find trends in issues allowing us to determine root cause fixes.
POS and Menu Specialist
Craftworks Inc. / Rock Bottom Restaurants Inc
Broomfield, CO
03.2009 - 06.2013
- Led the development team that created the database for Aloha Configuration Center.
- Programmed all menu downloads for 4 major concepts including Rock Bottom, Old Chicago, Chophouse, and Sing Sing.
- Downloads included support for Aloha Configuration Center, Enterprise Data Management, and Panasonic POS.
- Increased speed of downloads by 60% with implementation of Central Data Management software and reduced overall system management by 70%.
Project Manager
BEC POS
Arvada, CO
01.2007 - 03.2009
- Served as a project manager for new clients who purchased Aloha point of sale system.
- Conducted discovery meeting with new client to make sure all customer's needs were met.
- Programmed entire Point of Sale system to meet the needs of client.
- Physically installed all Aloha equipment and provided technical support for their live date, as well as the first 30 days after installation.
- Provided training to both owner and staff of each new restaurant focused on programming, reporting, and general use of the POS system.
Executive Partner
ASB Solutions
Fraser, MI
02.2002 - 10.2007
- Owner/Partner of POS support company.
- Managed all employees including training and development.
- Oversaw all new installations of Aloha software from sale to completed installation.
- Programmed POS to meet clients needs and provided training to client.
- Oversaw and assisted with installation of physical equipment including wiring.
Head of Restaurant Technology
Eegee's
Phoenix, AZ
02.2023 - 06.2024
- Handled all POS-related systems, including the menu, inventory, reporting, and online ordering platforms.
- Reduced theft by implementing reporting practices and engaging the Operations Management.
- Reduced the number of failed orders with 3rd party vendors and increased the number of successful online orders by 11%.
- Engaged with Operations to reduce waste through tracking and reporting tools.
- Assisted the business in transitioning to a third-party vendor for ongoing IT support.
Education
Small Business Management
Oakland Early College
MI2006
Computer Graphics
Pickens Technical College
Aurora, CO1997
Skills
- Project management
- Cross department/team communication
- Vendor Management
- Team building/leadership
- Process implementation
- Product Launches
- Business process improvement
- Self-motivated
- Requirements gathering
- Strategic planning
Timeline
Head of Restaurant Technology
Eegee's
02.2023 - 06.2024
Manager of IT Restaurant Systems and Security
Papa Murphy's International
07.2020 - 02.2023
IT Restaurants Systems Architect
Noodles & Company
04.2016 - 05.2020
IT Restaurant Systems Consultant
Chipotle Mexican Grill
06.2013 - 04.2016
POS and Menu Specialist
Craftworks Inc. / Rock Bottom Restaurants Inc
03.2009 - 06.2013
Project Manager
BEC POS
01.2007 - 03.2009
Executive Partner
ASB Solutions
02.2002 - 10.2007
Small Business Management
Oakland Early College
Computer Graphics
Pickens Technical College