Summary
Overview
Work History
Education
Skills
Certification
Websites
Clearances
Publications
Timeline
Generic

Suzanne Ham

Pensacola

Summary

Senior IT Project Manager/ IT Security Manager /IT Operations Manager

Dynamic Senior IT Project Manager with extensive experience at Tripoint Solutions, specializing in project management and cybersecurity.

Overview

38
38
years of professional experience
12
12
Certification

Work History

Senior Information Technology (IT) Project Manager & Information Systems Security Manager

Tripoint Solutions
05.2024 - Current
  • Project Management: Perform quality control on the project throughout the Scrum operational stages to maintain superior performance and service level agreements.
  • Scrum Master: Conducting scrum ceremonies, including daily stand-up/scrum, sprint planning, Sprint retrospective, adjusting schedules and targets when needed.
  • Documentation: Updating, preparing, and delivering documentation to include Weekly Status Report, Monthly Status Report, Project Plans, Project Work Plan, Memorandums of Agreement, Rough Orders of Magnitude, PowerPoint Briefings, Cyber Security Reports and other documentation to support the client.
  • Led and Communicated: Led meetings, led the team and communicated with the team, and built and maintained strong relationships with stakeholders.
  • Identify and mitigate project risks and take on additional duties as the contract expands to meet day-to-day operational needs.
  • Cyber-Security: Skilled in implementing and managing cybersecurity measures to protect organizational assets and data integrity.
  • Building a high-performing team through coaching team members to achieve exceptional performance.

Information Technology (IT) Project Manager

Core4ce
01.2022 - 02.2024
  • Company Overview: Information Technology
  • Managed Defense Health Agency IT projects from design, evaluation, and implementation.
  • Created long- and short-term plans, including setting targets for milestones and adhering to deadlines. Project Planning.
  • Project Manager for Comply to Connect involving Cisco Switch configuration and worldwide Deployment, in 9 phases.
  • Oversaw Print Logic project from pilot through worldwide deployment.
  • Communicated with engineers, executives, and stakeholders to improve synergy, quality, and performance on multiple projects.
  • Delivered Work Breakdown Structures (WBS), risk registries, stakeholder registry, and other project documents.
  • Information Technology

Security Architect/Project Manager

Core4ce
03.2020 - 12.2022
  • Company Overview: Security Architect/Project Manager
  • Worked as a liaison with the Defense Innovation Unit, oversight for the Edge Security Project, to bring new technologies to the DoD, resulting in approval for three vendors.
  • Develops the CSSP support network and system architecture.
  • Project Management for external partners to ensure that the CSSP tools and capabilities provide interoperability throughout subscriber enclaves.
  • Participates in Department of Defense working groups to provide technical expertise.
  • Provide support in the determination of subscriber needs for cloud and on-premises.
  • Implemented countermeasure implementation, integration, and tuning support for detection, response, mitigation, and reporting of cyber threats affecting a wide variety of customers.
  • Developed Requirement Testing Matrix for SIEM & SOAR solutions.
  • Security Architect/Project Manager

Information Professional Officer

US Navy – Military Experience
01.1988 - 03.2020
  • Operations Officer for US and NATO Systems at Resolute Support HQ, managing critical infrastructure.
  • Keen financial manager greatly reduced US annual spending for NATO systems.
  • Select SPAWAR member of the fleet Security Advisory Team and Training Team.
  • Consulted on system/software configuration & trained sailors on Networking, Security, and Windows Server.
  • In-depth knowledge of Information Assurance and Computer Network Defense, including eye Retina scans, port scans, security analysis, and security audits.
  • Delivered technical briefings. Assistant Program Manager for SPAWAR’s Computer Network Defense project.
  • Action Officer managed NETWARCOM Network Problems.
  • Well Rounded Informational Professional Officer with IP and IWO Qualifications.

Senior Cyber-Security Systems Consultant

Dell SecureWorks
06.2015 - 02.2020
  • Assisted clients in completing onboarding security implementations.
  • Develops the CSSP support network and system architecture.
  • Trained clients on people, processes, and technologies within the scope of their Managed Security Service (MSS). Demonstrated various product offerings.
  • Provided expertise in integrating client works flows to consume the output of their MSS to streamline operational efficiency.
  • Tuned security solutions to reduce false positives, include true negatives and add correlation attributes. Works with IDS/IPS and SIEM tuning to the client’s needs.
  • Acts as a liaison to all Dell SecureWorks teams and groups.
  • Provided expert-level guidance on reducing the attack surface and enhancing detection capabilities to promote visibility.
  • Experienced in current cyber threats and the associated tactics, techniques, and procedures used to infiltrate computer networks.
  • Experienced in network intrusion detection and response operations including SIEM & SOAR.
  • Worked with various network protocols, network devices, multiple operating systems, and security architectures.

Senior IT Systems Engineer

US Department of Homeland Security/ CSC
12.2012 - 12.2014
  • Effective provisioning, installation/configuration, operation, and maintenance of systems, software, and related infrastructure. Investigated and troubleshooted issues.
  • Designed and delivered engineering solutions for a wide variety of projects.
  • Rebuilt pre-deployment network infrastructure, replicating production in a cloud environment using VMware and vSphere.
  • Designed and delivered security and cloud solutions with secure configurations for production environments.

Sales Systems Engineer

Dell Computer
09.2009 - 05.2011
  • A key contributor to the success of System Management tools; specifically, Dell Management Console, Altiris, and Symantec solutions for enterprise management of networks both server-side and client-side.
  • Delivered high-quality presentations to technical/executive audiences.
  • Configured Dell and Symantec Products to obtain closure. Trained hundreds of customers.
  • Established trusted advisory partnerships with key customers to define the direction and adaptation of emerging technologies.
  • Effectively balanced independent projects while collaborating with teams on growth initiatives.

Technical Account Manager

McAfee
01.2006 - 08.2009
  • Customer liaison with Fortune 500 companies for troubleshooting, escalating, testing, and resolving security issues.
  • Managed security solutions and Information Assurance for large enterprises/government entities.
  • Prevented intrusion on networks and protect computer systems from the next generation of blended attacks/threats.
  • Established/maintained customer loyalty.
  • Performed customer needs assessment in collaboration with Sales Account Managers, Sales Engineers, Tier 3 Engineers, & Development.

Senior Systems Engineer

US Army Central Technical Support Facility
01.2005 - 12.2005
  • Recommended and led the implementation of architecture and design improvements across multiple OSI layers in large, fielded architectures.
  • Led development/implementation of remote monitoring and maintenance architecture for fielded DoD C4ISR systems.
  • Assessed/recommended procurement of commercial/government tools in various network environments and operating systems.
  • Worked on system-of-systems integration across multiple platforms for the tactical network.

Senior Systems Engineer

FBI Subcontractor/CSC
05.2003 - 09.2004
  • Worked on the largest deployment of Windows 2000 in a TS/SCI environment for 59 Field Offices nationwide.
  • Deployed Exchange 2000 & Windows 2000, custom applications, and backup storage solutions.
  • Troubleshoot client-side and server-side issues.
  • Resolved Active Directory, software, and connectivity issues.
  • Migrated users from GroupWise to Exchange 2000.
  • Trained the client one-on-one. Assisted client with issues after the new install.

Partner Technical Lead/ IT Trainer/ Senior Systems Engineer

Microsoft
09.1997 - 05.2003
  • Architected/troubleshot enterprise network solution software and firewalls.
  • Mentored and trained support engineers. Delivered DNS training to 200+ engineers.
  • Trained 160 Network Engineers for Windows 2003 product launch.
  • Wrote system documentation and knowledgebase articles.
  • Drove results with 72 SSI outsource support professionals and 90+ professionals at Keane.
  • Worked cross-functionally with Exchange and IIS to research/resolve network issues.
  • Mentored and led outsource partners to achieve exceptional results.
  • Supported TCP/IP and remote access-related issues over LAN, WAN, VPN, and remote access.
  • Resolved connectivity issues involving WINS, DHCP, DNS, VPN, Proxy, and Remote Access.
  • Generated protocol and sniffer analysis.
  • Recruited, performed technical interviews, and hired.

Education

Cybersecurity Engineering Graduate Certificate -

SANS Institute
07.2025

Bachelor of Arts -

Hope College
Holland, MI

Program Management -

University of Texas

UNIX & Oracle -

Southern Methodist University

Diploma - Computer Programming

Computer Learning Center

Skills

  • Project Management
  • Information Systems Security Manager
  • Information Technology (IT) Operations Manager
  • Scrum Master
  • Cybersecurity Consulting
  • Cybersecurity management
  • Project management
  • Risk assessment

Certification

  • Certified Scrum Master (CSM)
  • Certified Information Systems Security Professional (CISSP)
  • Certified Cloud Security Professional (CCSP)
  • GIAC Certified Incident Handler (GCIH)
  • GIAC Security Essentials (GSEC)
  • Certified Ethical Hacker (CEH)
  • CompTIA Security Awareness Practitioner (CSAP)
  • CompTIA Cybersecurity Analyst (CySA+)
  • CompTIA Security +
  • Brocade Certified Systems Engineer (BCNE)
  • VMware Technical Sales Professional (VTSP)
  • Microsoft MCSE / MCSA, (NT, 2000 & 2003) MCP+ Internet, MCT

Clearances

Top Secret/ Sensitive Compartmented Information

Publications

  • Microsoft Windows 2000 Server Internetworking Guide, https://www.amazon.com/Microsoft-Windows-Server-Internetworking-Professional/dp/073561797X/ref=sr_1_41?crid=1LROLX2FTM155&keywords=windows+2000+networking+microsoft+press&qid=1662564389&sprefix=windows+2000+networking+microsoft+press%2Caps%2C101&sr=8-41
  • How to Reinstall a Dynamic DNS Active Directory- Integrated Zone - Q29432, https://www.betaarchive.com/wiki/index.php/Microsoft_KB_Archive/294328

Timeline

Senior Information Technology (IT) Project Manager & Information Systems Security Manager

Tripoint Solutions
05.2024 - Current

Information Technology (IT) Project Manager

Core4ce
01.2022 - 02.2024

Security Architect/Project Manager

Core4ce
03.2020 - 12.2022

Senior Cyber-Security Systems Consultant

Dell SecureWorks
06.2015 - 02.2020

Senior IT Systems Engineer

US Department of Homeland Security/ CSC
12.2012 - 12.2014

Sales Systems Engineer

Dell Computer
09.2009 - 05.2011

Technical Account Manager

McAfee
01.2006 - 08.2009

Senior Systems Engineer

US Army Central Technical Support Facility
01.2005 - 12.2005

Senior Systems Engineer

FBI Subcontractor/CSC
05.2003 - 09.2004

Partner Technical Lead/ IT Trainer/ Senior Systems Engineer

Microsoft
09.1997 - 05.2003

Information Professional Officer

US Navy – Military Experience
01.1988 - 03.2020

Cybersecurity Engineering Graduate Certificate -

SANS Institute

Bachelor of Arts -

Hope College

Program Management -

University of Texas

UNIX & Oracle -

Southern Methodist University

Diploma - Computer Programming

Computer Learning Center

Similar Profiles

CREATE PROFILE
Suzanne Ham
Want your own profile? Build for free at Resume-Now.com