Amanda Fields
Garden City
Summary
Operations leader with expertise in driving business growth and optimising recruitment processes. Proven track record in enhancing operational efficiency and leading high-performing teams. Skilled in developing strategic partnerships and implementing innovative solutions to improve organizational performance.
Overview
10
10
years of professional experience
Work History
Director of Operations and Client Management
Vibrus Group
Warren
12.2023 - Current
- Monitored office workflows and administrative processes to improve daily operations.
- Researched SEO for strategic marketing and engagement growth.
- Led international full-cycle recruitment efforts. Including sourcing, interviewing, hiring, and onboarding, resulting in a high-performing team.
- Conducted thorough analysis of business operations, implementing strategies for enhanced operational performance in the U.S and within our international team.
- Reviewed customer feedback to identify improvement areas, driving continuous business success, with weekly round tables and discovery calls with clients and staff.
- Strengthened vendor relationships, increased revenue by over 25% through partnership management.
- Led the successful implementation and training for a new CRM/ATS system, ensuring seamless integration across the organization.
Director of Operations
Realistic Renovations
Garden City
01.2019 - Current
- Co-owner and key decision-maker in the company.
- Developed a loyal customer base and facilitated growth from the initial start-up phase to the present, using only word of mouth and social media marketing.
- Ensured compliance with legal and regulatory guidelines, preserving the organizations operational integrity.
- Leveraged data and analytics in decision-making, driving business improvements.
- Taken care of customer concerns and questions, using industry expertise and strong customer service skills.
- Handle all communication with Vendors, Customers and Employees.
- Discovery calls with every customer to improve details and key points for every project. Including changes of vendors or project details.
- Fostered a collaborative work environment, boosting morale and promoting employee retention.
- Set priorities, managed schedules, and monitored performance to achieve project success and deadlines.
- Delivered all social media marketing initiatives to enhance brand recognition and drive revenue growth.
- Managed personnel records and updated CRM databases for efficient document management.
- Directed social media and marketing efforts, doubling revenue annually through organic growth with zero paid advertising.
- Follow-up through projects and explored customer feedback to improve service delivery and enhance client satisfaction, resulting in a 60% increase in repeat business.
Regional Healthcare Recruiter
Villa Healthcare
Remote
02.2023 - 12.2023
- Traveled and recruited for 8 skilled nursing facilities throughout the entire state of Michigan.
- Built strong relationships with healthcare professionals to build a robust talent network.
- Scheduled interviews for corporate teams and department managers with other various healthcare professionals. Including but not limited to Directors, Administration, Nursing Staff and Environmental Services.
- Coordinated my time with each location, doing discovery calls/meetings to determine specific positions and hiring needs for each site across my region.
- Collaborated with HR leadership regarding candidate salary determinations.
- Built strong relationships with internal and external candidates to ensure excellent hiring experience.
- Conducted phone and in person interviews to assess applicant's relevant knowledge, skills, and experiences within the field they were interested in.
- Collaborated with Management and Executives to understand specific needs across the Region; Developing job descriptions that attracted qualified candidates and advertised them with social media marketing, feet on the ground providing flyers in the more rural areas and facilitating relationships with local schools and colleges, according to each market.
- Collaborated with managers to identify and address employee relation issues, reducing turn-over and improving retention.
- Hired over 800 healthcare staff within the first 3 quarters of 2023.
- Successfully implemented a new ATS system and redesigned workflow processes to support multi-site operations and a distributed team of HR coordinators.
Recruiting Consultant
Delta-T Group
Remote
05.2022 - 03.2023
- Communicating consistently with clients, candidates, and colleagues, via email and phone.
- Negotiating terms and contracts with clients in various sectors, i.e. healthcare facilities, therapy, school districts.
- Executing problem-solving skills; Being able to think out of the box to navigate and implement creative solutions to match the unique needs of both clients and candidates.
- Proficiency in using recruitment software, Applicant Tracking Systems (ATS), and social media platforms like LinkedIn and Indeed for sourcing and managing candidates.
- Persistency and resilience within each sector with key decision making in a fast-paced market.
- Conducted market research to identify talent trends and inform business development strategies.
- Collaborated with hiring managers and administrators to create job descriptions that accurately reflect role requirements and company culture.
- Designed and executed employee training programs and workflows to enhance team capabilities and retention rates.
- Managed full-cycle recruitment processes, successfully filling high-level positions within school settings, or healthcare providers on extremely tight deadlines.
National Full Cycle Healthcare Recruiter
OPA Staffing
Remote
10.2020 - 05.2022
- Managed end to end recruitment processes for Healthcare Professionals, ensuring compliance with industry regulations.
- Measured Metrics and KPIs with social media and website analysis.
- National recruiting for Travel nurses, and other Healthcare Candidates.
- Slack, Symplr and Microsoft office.
- Multi-location; Regional and National vendors.
- Regional Business Development. Cold calls and leads building portfolios for new businesses and their needs.
- Credentialing, onboarding.
- Collaborated with internal teams to continuously improve workflows and recruitment processes.
Office Administrator
Crescent Senior Services Home Health
Canton
06.2016 - 01.2019
- Responsible for staffing and maintaining schedules of staffing tables to client requirements.
- Medicare and Medicaid Clients.
- Auto Injury and TBI Injury clients, handling insurance authorizations for care.
- Responsible for keeping monthly client calendars and discovery round tables.
- Recruiting dependable staff.
- Communicated with contractors, caregivers & client families.
- Determined & recorded work assignments according to worker availability.
- Directed planning & assigning of caregivers to clients.
- Interviewed, hired, and mentored over 1000 new personnel, while overseeing all office operations.
- Operated and maintained ATS/CRM.
- Studied job descriptions and qualifications to determine applicant requirements.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Office/Case Manager
METRO HOME CARE
Farmington
12.2014 - 06.2016
- Recruit and onboarding care staff.
- Assessments of care clients, in home and telephonic.
- Intake and eligibility for new care clients.
- Insurance prior-authorization and verification.
- Completed resident assessments in accordance with current regulations and guidelines.
Education
Certificate - Social Media Mangement and Digital Marketing
International Open Academy
Detroit, MI05.2025
High school diploma -
Wayne Memorial High School
Wayne, MI06.2002
Skills
- Employee relations and talent acquisition
- Full cycle recruiting
- Microsoft Office and Google Suite
- Business development and strategic partnerships
- Market research and data analytics
- Operations management in healthcare
- Client services and customer relationship management
- Social media marketing and SEO
- CRM software implementation
- Computer networking and technology solutions
- Market research
- Customer engagement
- Process improvements
- Sales management
- Database maintenance
- Performance evaluation and monitoring
- Staff training/development
- Sales tracking
References
References available upon request.
Timeline
Director of Operations and Client Management
Vibrus Group
12.2023 - Current
Regional Healthcare Recruiter
Villa Healthcare
02.2023 - 12.2023
Recruiting Consultant
Delta-T Group
05.2022 - 03.2023
National Full Cycle Healthcare Recruiter
OPA Staffing
10.2020 - 05.2022
Director of Operations
Realistic Renovations
01.2019 - Current
Office Administrator
Crescent Senior Services Home Health
06.2016 - 01.2019
Office/Case Manager
METRO HOME CARE
12.2014 - 06.2016
Certificate - Social Media Mangement and Digital Marketing
International Open Academy
High school diploma -
Wayne Memorial High School