Amanda M. Figueroa
Lakewood,CO
Summary
Driven, reliable, and resourceful bilingual professional with a strong work ethic, and a passion for excellence. Known for thinking outside the box while strictly adhering to policy and procedures. A dedicated team player and natural leader who sets high standards, holds others accountable, and leads with integrity. Committed to further growth and education, bringing value through smart, solution-oriented thinking, and an optimistic, forward-focused mindset.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Admin Float to Schedule Manager for All Admins
Denver Recovery Group
Denver, CO
07.2023 - Current
- Coordinated client appointment and therapy session schedules to optimize workflow in all 14 clinics.
- I travel and assist with all clinics, helping to manage daily functional clinic duties, responsibilities, policies, and critical incidents or if any emergency services needed.
- Managed effective communication between clients and treatment staff to ensure alignment.
- Developed user-friendly scheduling templates, enhancing operational efficiency.
- Evaluated scheduling processes to identify and implement improvement opportunities.
- Resolved scheduling conflicts among employees, ensuring continuity of care.
- Maintained confidentiality of sensitive client information throughout scheduling activities.
- Provided training on scheduling policies and software systems to new staff members.
- Tracked employee overtime and adjusted schedules to ensure adequate coverage.
- Handling new hires and evaluating and determining their role in the company.
Arborist Assistant
SavATree
Lakewood, Colorado
10.2021 - 04.2024
- Supported senior arborist's in conducting tree assessments and health evaluations.
- Collaborated with team on site preparation and clean-up initiatives.
- Participated in training sessions to enhance skills in tree care techniques.
- Addressed public inquiries regarding sick, damaged, or hazardous trees and shrubs.
- Maintained comprehensive records of completed work, including species type and size of trees.
- Analyzed plant diseases to inform management strategies.
- Coordinated with city planners and landscape architects on tree preservation during construction.
- Designed and implemented comprehensive tree maintenance programs for pruning, fertilizing, and watering.
Retail Sales Associate
JCPenney
Corpus Christi, TX
07.2018 - 10.2019
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Processed transactions accurately using point-of-sale systems for efficient checkout.
- Trained new associates on store policies, procedures, and customer service standards.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Demonstrated knowledge of store products and services.
Education
MBA - Business Administration in Health Systems MGMT
Grand Canyon University
Phoenix, AZ04-2025
BBA - General Business/Business Admin
Texas A&M University
Corpus Christi12-2020
High School Diploma -
Carl Wunsche Sr. High School College Prep Academy
Houston, TX05-2015
High School Diploma -
Westfield High School
Houston, TX05-2015
Skills
- Regulatory compliance
- Employee training
- Staff development
- Staff management
- Policy and procedure development
- Team leadership
- Team collaboration
- Cross-functional team management
- Effective communication
- Business planning
- Innovation management
- Business administration
- Networking strategies
- Complex problem-solving
- Work prioritization
- Time management
- Emergency response
- Fluent in Spanish
Certification
- Motivational Interviewing Certification
- Ethical Practice Certification
- Group Counseling Skills Certification
- Principles of Addiction Certification
- Pharmacology 1 Certification
- Advanced Case Conceptualization and Documentation Certification
- Culturally Informed Consent Certification
- Trauma Informed Consent Certification
- Addiction Counseling Skills Certification
- Inbound Marketing Certification
- WTE 811 Procedure Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Admin Float to Schedule Manager for All Admins
Denver Recovery Group
07.2023 - Current
Arborist Assistant
SavATree
10.2021 - 04.2024
Retail Sales Associate
JCPenney
07.2018 - 10.2019
MBA - Business Administration in Health Systems MGMT
Grand Canyon University
BBA - General Business/Business Admin
Texas A&M University
High School Diploma -
Carl Wunsche Sr. High School College Prep Academy
High School Diploma -
Westfield High School
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