Amanda Figueroa
Amarillo
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
18
18
years of professional experience
Work History
Branch Manager
Wells Fargo
Amarillo, TX
08.2008 - Current
- Lead daily branch operations while managing a team of 10+ employees
- Develop and execute branch business plans aligned with corporate goals
- Recruit, train, mentor, and retain high-performing staff
- Manage branch budgets and optimize resources to meet financial targets
- Strengthen customer relationships and resolve escalated issues
- Identify growth opportunities based on market trends and competitor analysis
- Introduced customer feedback initiatives resulting in a 40% increase in customer satisfaction
- Implemented efficient scheduling practices to improve productivity
- Established employee recognition programs to improve morale and retention
Education
Bachelor of Science - Human Resource Management
Southern New Hampshire University
Manchester, NH05-2027
Associate of Applied Science - Business Management
Amarillo College
12-2012
Skills
- Team leadership proficiency
- Performance evaluation
- Customer engagement
- Compliance management
- Mentoring experience
- Relationship management
- Client engagement strategies
- Effective verbal communication
- Talent growth initiatives
- Recruitment and selection
- Management of branch operations
- Client relationship management
Timeline
Branch Manager
Wells Fargo
08.2008 - Current
Associate of Applied Science - Business Management
Amarillo College
Bachelor of Science - Human Resource Management
Southern New Hampshire University