Amanda Flemming

Director of Customer Success

Moody's Analytics Inc.

04.2019 - Current

Executive Client Stewardship: Lead strategic engagement across a portfolio of 23 high-value clients—including pension plans, asset managers, and consulting firms—delivering tailored solutions that drive retention, expansion, and long-term partnership.
Team Leadership & Culture Building: Built and scaled a high-performing Customer Success team, fostering a culture of accountability, innovation, and client-centricity. Spearheaded onboarding and mentorship programs to accelerate team development.
Global Process Innovation: Authored and deployed a comprehensive Customer Success handbook adopted across global offices, standardizing workflows and elevating service consistency.
Digital Enablement: Designed and launched a centralized customer portal featuring training modules, documentation, and marketing assets—enhancing client autonomy and engagement.
Data-Driven Strategy: Developed and maintained executive dashboards tracking KPIs, client health scores, and renewal forecasts. Delivered actionable insights to senior leadership for strategic planning.
Cross-Functional Collaboration: Partnered with Product, Sales, and Operations to resolve complex service issues, prioritize development requests, and align roadmap initiatives with client needs.
Thought Leadership & Industry Presence: Represented Moody’s at key industry conferences, positioning the firm as a trusted advisor and expanding brand visibility.
Product Advocacy: Acted as a voice of the customer, channeling feedback into product enhancements and influencing roadmap decisions to better serve market demands.
Sales Enablement: Led demos and trial engagements for prospective clients, translating technical capabilities into business value and consistently converting leads into long-term partnerships.

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