Scripting
Joshua Beaudry
Round Rock,TX
Summary
Goal-oriented manager with distinguished experience in [Type] industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
5
5
years of professional experience
Work History
Director of Customer Success
Faceware Technologies
01.2023 - Current
- Improved customer satisfaction rates by implementing targeted customer success strategies and providing personalized support.
- Developed and maintained long-term client relationships for increased retention and revenue growth.
- Streamlined internal processes to optimize team efficiency and deliver faster results to clients.
- Led cross-functional teams in the design and execution of customer success initiatives, resulting in higher client satisfaction scores.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Senior Technical Account Manager
Faceware Technologies
01.2021 - 12.2022
- Enhanced customer satisfaction by promptly addressing technical issues and providing efficient solutions.
- Streamlined internal processes for improved team productivity and collaboration.
- Developed strong relationships with key clients, leading to increased account retention and growth.
- Implemented innovative strategies to optimize product performance for client needs.
- Delivered comprehensive technical support, resulting in reduced downtime for customers.
Technical Account Manager
Faceware Technologies
07.2019 - 12.2020
- Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
- Collaborated with sales teams for seamless product integration and enhanced customer experience.
- Reduced response time for technical inquiries with efficient communication channels and teamwork.
- Developed strong relationships with key clients, ensuring their needs were met and fostering long-term partnerships.
- Served as a liaison between clients and internal teams to ensure smooth project execution and delivery.
Education
Associate of Science - Information Technology
Southern New Hampshire University
Hooksett, NH09.2016
Skills
- Software Proficiency
- Data Analysis
- Technical Support
- Training Development
- Team Leadership
- Client Advocacy
- Problem Solving
- Solution Selling
Software
Python
Premiere
Maya
Affiliations
- Dungeons and Dragons
- Gaming
- Film and TV
Timeline
Director of Customer Success
Faceware Technologies
01.2023 - Current
Senior Technical Account Manager
Faceware Technologies
01.2021 - 12.2022
Technical Account Manager
Faceware Technologies
07.2019 - 12.2020
Associate of Science - Information Technology
Southern New Hampshire University
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