Amanda Flores
New Richmond,WI
Summary
Adept at driving operational excellence, I significantly reduced food waste at Sonshine Learning Center and Academy by mastering kitchen operations and implementing innovative menu development. My leadership fostered a team-oriented environment, enhancing productivity and creativity. Skilled in sanitation procedures and multitasking, my approach consistently delivers high-quality, cost-effective results. I am a hardworking daycare assistant diligent in keeping children safe and secure while promoting learning and meeting basic needs of care. Excellent people and problem-solving abilities with a knack for calming down stressful situations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Kitchen Director
Sonshine Learning Center and Academy
2023.02 - Current
- Reduced food waste by closely monitoring inventory levels and implementing proper storage techniques.
- Skillfully managed time-sensitive tasks during high-volume services, ensuring timely preparation without sacrificing quality standards.
- Managed budget effectively by reviewing financial statements regularly and making appropriate adjustments to control costs.
- Demonstrated strong leadership qualities by supervising a diverse team of kitchen staff members, fostering a positive work environment for all employees.
- Built a strong foundation of cultural culinary knowledge by researching diverse cooking techniques and ingredients, applying this expertise to create a unique culturally diverse menu for the children.
- Collaborated with our leadership team to optimize overall kitchen to classroom operations and provide exceptional communication between kitchen and teachers.
- Promoted a culture of continuous improvement within the kitchen encouraging experimentation and creativity while maintaining a focus on producing consistent, high-quality cost effective results.
- Optimized ingredient usage by creating versatile menu items that could be adapted based on seasonal availability or market fluctuations in pricing.
- Maintained detailed records of maintenance schedules for kitchen equipment, scheduling repairs as needed to minimize downtime in operational capacity.
- Ensured compliance with health department regulations through thorough inspections and staff training on sanitation practices.
- Improved kitchen efficiency by implementing and optimizing workflow processes.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- created recipes catered to the portions needed to comply with state licensing regulations
- created and maintained a strong relationship between kitchen and students, as well as kitchen and teachers
- Helped maintain adequate coverage in classrooms, by agreeing to help cover classrooms when staff shortages were an issue.
Professional Dog Groomer
All Breed Dog Grooming
2017.04 - 2023.02
- Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
- Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments.
- Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
- Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.
- Exemplified excellent time management skills by consistently completing grooming appointments within the allotted timeframe without compromising service quality.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Increased client retention through excellent communication and rapport-building with pet owners.
- Delivered personalized consultations with clients prior to appointments to understand their specific requirements thoroughly.
- Elevated overall service quality by consistently soliciting feedback from clients to identify areas for improvement or enhancement.
- Reduced grooming time by effectively utilizing specialized tools and techniques for various dog breeds and coat types.
- Collaborated with coworkers to ensure seamless coordination during busy periods at the salon.
- Developed strong relationships with local veterinarians, fostering an open line of communication regarding pet health concerns related to grooming procedures.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Educated visitors and staff on proper animal care and handling.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
- Conducted in-depth analysis of scheduling failures to prevent recurrence, enhancing overall project reliability.
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
- Adapted scheduling methods to fit unique demands of diverse projects, demonstrating flexibility and innovative thinking.
- Coordinated with multiple departments to ensure seamless project execution, reducing delays and increasing efficiency.
Office Coordinator
All Exteriors LLC
2015.09 - 2017.01
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Reconciled account files and produced monthly reports.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Ensured timely completion of projects by monitoring progress and facilitating collaboration among team members.
- Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Interceded between employees during arguments and diffused tense situations.
In Home Caregiver
Self
2012.08 - 2015.08
- Provided a welcoming atmosphere where families felt comfortable entrusting their child's care.
- Implemented positive discipline strategies to guide children towards appropriate behavior choices.
- Enhanced children''s cognitive development by implementing age-appropriate educational activities.
- Prepared nutritious meals and snacks adhering to dietary requirements of each child in the daycare setting.
- Facilitated creative playtime opportunities by providing a variety of toys, games, art materials, and sensory exploration stations catered to different age groups.
- Maintained a clean, safe, and organized space for daily activities, ensuring child safety and comfort.
- Administered first aid and managed minor injuries or illnesses following established health protocols.
- Continually assessed learning materials, toys, and equipment to ensure their safety and effectiveness for child development.
- Coordinated naptime schedules for multiple children, ensuring an environment conducive to restful sleep.
- Promoted social skills and emotional well-being among the children through fostering a nurturing environment.
- Developed strong relationships with parents through open communication channels including email updates, phone calls, newsletters, parent conferences or meetings when necessary.
- Implemented emergency preparedness plans and conducted regular drills to familiarize children with safety procedures in case of a disaster or crisis.
- Assisted children in developing self-help skills like toilet training, handwashing, dressing independently, and feeding themselves appropriately according to their age level.
- Adhered to state licensing regulations regarding childcare practices while maintaining up-to-date certifications in CPR/First Aid training courses.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Developed lessons and activities to promote children's physical and emotional development.
- Assisted in potty training and toilet hygiene.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Encouraged children's emotional and social development.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Created and implemented activities to promote language development.
Front of House Manager
Table 65
2011.01 - 2012.08
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Ensured consistent quality of service by regularly reviewing staff performance and providing constructive feedback during team meetings.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Collaborated with executive chef to develop new menu items that catered to diverse clientele tastes.
- Reduced wait times during peak hours, orchestrating more effective seating strategy that maximized dining room flow and guest experience.
Cashier
Walmart
2009.03 - 2010.11
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Waitress
Hardees
2006.06 - 2008.04
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
High School Diploma -
Amery High School
Amery, WI05.2008
Skills
- Sanitation Procedures
- Childcare support
- Kitchen Operations
- Creativity and Innovation
- Recipe creation
- Performance Evaluations
- Multitasking and Organization
- Patience and understanding
- Empathy Development
- Teamwork and Collaboration
- Problem-Solving
- Time Management
Certification
CPR Certified
Mandated Reporter Certification
Abusive head trauma training
Additional Information
I am a fast learning, hard working employee. I take pride in my job no matter what it entails. I form great bonds with my coworkers, and always have a go team mentality. I am compassionate and empathetic, and I feel like i would thrive in a school setting. Getting a small taste of childcare made me want to move onto a school based employment. I am a TIGER mom. I have students in NRHS as well as a child in 4k this year. In my free time you can find me cheering on the side lines in my tiger gear for my son's athletics, or reading a good book at the library.
Personal and Professional References as follows
Sammy Wilhelm health aide Hillside elementary 7152431408
Deidra Emerson Assistant Director Sonshine learning center 5072170215
Ashley Hutchens Director Sonshine learning center
Mandy Atzmiller Owner All Breed Dog Grooming 6518085586
Sara Emmert Kitchen support staff Sonshine learning center 7152203198
Alyssa Booth Co worker Sonshine learning center 7155018005
Timeline
Kitchen Director
Sonshine Learning Center and Academy
2023.02 - Current
Professional Dog Groomer
All Breed Dog Grooming
2017.04 - 2023.02
Office Coordinator
All Exteriors LLC
2015.09 - 2017.01
In Home Caregiver
Self
2012.08 - 2015.08
Front of House Manager
Table 65
2011.01 - 2012.08
Cashier
Walmart
2009.03 - 2010.11
Waitress
Hardees
2006.06 - 2008.04
High School Diploma -
Amery High School
CPR Certified
Mandated Reporter Certification
Abusive head trauma training
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