Amanda Flores
Pompano beach
Summary
Dynamic professional with extensive experience at Winn-Dixie, excelling in staff training and problem-solving. Proven track record in implementing inventory control systems that significantly reduced shrinkage. Adept at fostering team collaboration and enhancing customer service performance, ensuring operational excellence and strong relationships with customers and suppliers.
Overview
17
17
years of professional experience
Work History
MERCHANDISER
Coca Cola Florida
Hollywood
12.2022 - Current
- Maintained product rotation by checking expiry dates or damage.
- Used hand trucks and pallet jacks for maneuvering products throughout store.
- Implemented store layout changes, including the addition of new fixtures.
- Collaborated with store managers to ensure compliance with corporate guidelines.
LIQUOR STORE MANAGER
Winn dixie
Margate
06.2019 - 08.2021
- Identified potential security risks and took necessary measures to prevent theft or vandalism.
- Implemented inventory control systems to track stock levels and reduce shrinkage losses.
- Performed weekly audits of cash registers to verify accuracy of transactions and maintain financial records.
- Assigned tasks to team members based on their skillset and availability.
- Provided feedback on employee performance reviews in order to maximize productivity levels within the store.
- Investigated pricing discrepancies between different stores and suppliers in order to secure better deals.
- Ordered supplies from vendors based on budget restrictions while ensuring quality standards were met.
- Developed and maintained strong relationships with customers, suppliers, and staff members to ensure smooth operations of the store.
CUSTOMER SERVICE SUPERVISOR
Winn dixie
Plantation
03.2008 - 06.2019
- Resolved escalated customer issues with patience and understanding.
- Trained customer service representatives on customer service standards, policies, and procedures.
- Maintained up-to-date knowledge of changes in products or services offered by the company.
- Monitored customer service team performance metrics, identifying areas for improvement and providing feedback.
- Trained new customer service staff on company policies, procedures, and software systems.
- Coordinated with other departments to ensure customers received accurate information about products or services.
- Prepared and presented monthly customer service performance reports to management.
- Utilized problem-solving skills to troubleshoot technical problems with customers quickly and effectively.
- Reviewed employee attendance records regularly to ensure adherence to company policies.
- Conducted regular one-on-one meetings with team members to review progress and provide constructive feedback.
- Oversaw daily operations of the customer service department, including monitoring call queues, managing escalations, and resolving complex customer issues.
Education
Associate of Science - Surgical Technician
Concorde Career Institute
Miramar, FL01-2026
HIGH SCHOOL DIPLOMA -
Deerfield Beach high school
Deerfield Beach06.2005
ASSOCIATE IN SCIENCE (A.S.) -
Broward College
Coconut CreekSkills
- Staff Training
- Merchandising plan creation
- Computer Terminal Operation
- Written Communication
- Product inventory counts
- Time Management
- Problem-Solving
- Team collaboration
- Attention to detail
- Effective communication
References
References available upon request
Languages
- Spanish, Fluent
- English, Fluent
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
MERCHANDISER
Coca Cola Florida
12.2022 - Current
LIQUOR STORE MANAGER
Winn dixie
06.2019 - 08.2021
CUSTOMER SERVICE SUPERVISOR
Winn dixie
03.2008 - 06.2019
Associate of Science - Surgical Technician
Concorde Career Institute
HIGH SCHOOL DIPLOMA -
Deerfield Beach high school
ASSOCIATE IN SCIENCE (A.S.) -
Broward College
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