Dynamic bar manager with a proven track record at Auburn Hotel & Tavern, excelling in customer service and team leadership. Enhanced revenue through innovative drink promotions and streamlined inventory management, achieving a significant reduction in waste. Skilled in staff training and conflict resolution, fostering a positive work environment that boosts team performance.
Overview
29
29
years of professional experience
Work History
Merchandiser
Great Lakes Wine & Spirits
09.2024 - Current
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Updated pricing and signage to complete product displays and educate customers.
Inspected merchandise for quality and arranged proper display location on floor.
Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Answered customer questions regarding store merchandise, department information, and pricing.
Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Verified products appeared at correct locations in proper quantities.
Completed efficient store resets to prepare store for special promotions and seasonal updates.
Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
Achieved significant reduction in overstock through precise demand forecasting.
Fostered collaborative team environment, leading to more efficient merchandise handling and display setup.
Streamlined restocking process, reducing time from shipment arrival to floor display.
Bar Manager
Auburn Hotel & Tavern
10.2022 - Current
Closed out cash register and prepared cashier report at close of business.
Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
Mentored and trained staff members to ensure exceptional customer service standards.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Crafted special drink and cocktail menu items for seasonal offerings.
Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
Streamlined inventory management for optimal stock levels and reduced waste.
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Increased revenue with creative marketing initiatives and promotional events.
Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Improved customer service rankings by resolving issues quickly and accurately.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Organized charity events at the venue which garnered positive press coverage while supporting social causes.
Organized charity events, boosting community engagement and bar visibility.
Enhanced team performance through regular reviews and constructive feedback, fostering culture of excellence.
Fostered positive work atmosphere, reducing staff turnover rates.
Motivated staff to perform at peak efficiency and quality.
Merchandiser
Frito Lay
11.2007 - 05.2023
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Updated pricing and signage to complete product displays and educate customers.
Inspected merchandise for quality and arranged proper display location on floor.
Answered customer questions regarding store merchandise, department information, and pricing.
Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Verified products appeared at correct locations in proper quantities.
Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Completed efficient store resets to prepare store for special promotions and seasonal updates.
Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
Boosted sales by implementing effective merchandising strategies and visually appealing displays.
Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
Collaborated with store management to develop promotional plans and execute timely merchandise resets.
Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
Facilitated training sessions for new merchandisers, improving team skills and performance.
Streamlined restocking process, reducing time from shipment arrival to floor display.
Fostered collaborative team environment, leading to more efficient merchandise handling and display setup.
Achieved significant reduction in overstock through precise demand forecasting.
Boosted sales through effective collaboration with marketing team on promotional displays.
Increased customer engagement by providing knowledgeable product recommendations.
Store Manager
Blockbuster Video
10.1996 - 04.2007
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Completed point of sale opening and closing procedures.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Approved regular payroll submissions for employees.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Supervised guests at front counter, answering questions regarding products.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Developed a successful employee retention plan, reducing staff turnover rates significantly.
Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Implemented loss prevention strategies, significantly reducing shrinkage.
Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
Education
Graduate Certificate - Modeling
Mannequin Modeling Agency
Detroit, MI
Skills
Customer service
Team leadership
Problem-solving
Staff training
Training and mentoring
Bar management
Staff scheduling
Inventory management
Guest interaction
Outgoing personality
Inventory control
Customer relations
Issue resolution
Supply ordering
Vendor management
Restaurant management
Equipment maintenance
Decision-making
Cash handling
ServSafe compliance
Hospitality and accommodation
Front of house management
Timeline
Merchandiser
Great Lakes Wine & Spirits
09.2024 - Current
Bar Manager
Auburn Hotel & Tavern
10.2022 - Current
Merchandiser
Frito Lay
11.2007 - 05.2023
Store Manager
Blockbuster Video
10.1996 - 04.2007
Graduate Certificate - Modeling
Mannequin Modeling Agency
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