Amanda Flores
El Paso,TX
Summary
Dynamic and dependable professional with extensive experience at Rk Group, excelling in food preparation and service for over 6,000 people. Proven ability in time management and teamwork, ensuring high standards of safety and hygiene. Recognized for enhancing customer satisfaction through effective problem resolution and maintaining a positive, collaborative work environment.
Overview
2025
2025
years of professional experience
Work History
Prep (Cold Prep/salads/fruit)
Rk Group
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- In charge of prepping and preparing Cold food's
- Food service for soldiers
- Kitchen aid
Delivery Driver
Uber, Doordash
El Paso, TX
01.2019 - 02.2025
- Navigated routes efficiently to ensure timely deliveries across various locations
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Great ratings with great driving record
Sales Representative
AutoZone
El Paso, TX
01.2019 - 07.2020
- Assisted customers with product selection and provided knowledgeable recommendations to enhance satisfaction.
- Managed inventory levels, ensuring timely restocking of essential automotive parts and accessories.
- Processed sales transactions efficiently, utilizing point-of-sale systems to maintain accurate records.
- Collaborated with team members to achieve daily sales targets and improve overall store performance.
- Educated customers on product features, benefits, and proper usage for improved vehicle maintenance.
- Resolved customer inquiries and complaints in a professional manner, fostering positive customer relationships.
- Money handling and deposits to the bank
Food Service Worker
Rk Group
Tornillo, TX
08.2018 - 08.2019
- Assisted in food preparation and service, ensuring adherence to safety and hygiene standards.
- Collaborated with team members to maintain efficient workflow during peak meal times.
- Monitored inventory levels and reported shortages to management for timely replenishment.
- Operated kitchen equipment safely, following operational guidelines and procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Provided meals for over 6,000 people
- Prep Lead
Store Manager
SUBWAY®Restaurants
El Paso, TX
06.2017 - 06.2018
- Supervised daily store operations, ensuring optimal customer service and adherence to company standards.
- Trained and developed team members on food safety protocols and service excellence.
- Managed inventory levels, conducting regular audits to minimize waste and optimize stock availability.
- Implemented promotional campaigns, enhancing customer engagement and increasing sales during peak hours.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
Food Prep Lead
Rk Group
Chaparral, NM
11.2016 - 03.2017
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Handling all food prep and procedures
- Kitchen aid and cook
- Provided meals for more than 6,000 people
Call Center Agent, Inbound Sales
Dial America
El Paso, TX
09.2016 - 11.2016
- Managed inbound sales calls, effectively addressing customer inquiries and product needs.
- Demonstrated strong product knowledge to upsell services during customer interactions.
- Utilized CRM software to track customer interactions and update account information accurately.
- Resolved customer issues promptly, ensuring high levels of satisfaction and loyalty.
- Maintaining high states and ratings
Store Manager
SUBWAY®Restaurants
El Paso, TX
10.2011 - 08.2016
- Monitored financial performance, identifying cost-saving opportunities to improve profitability.
- Resolved customer complaints effectively, maintaining high satisfaction rates and fostering loyalty.
- Scheduled staff shifts to ensure adequate coverage during busy periods while managing labor costs efficiently.
- Collaborated with corporate teams on compliance initiatives, ensuring alignment with health regulations and company policies.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
Eastwood High School
El Paso, TX08.2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
- Computer skills
- Problem resolution
- Kitchen experience
- Grilling
- Route Delivery
- Employee scheduling
- Cashier and money handling
- Truck ordering
- Management
- Inventory management
- Microsoft office
Timeline
Delivery Driver
Uber, Doordash
01.2019 - 02.2025
Sales Representative
AutoZone
01.2019 - 07.2020
Food Service Worker
Rk Group
08.2018 - 08.2019
Store Manager
SUBWAY®Restaurants
06.2017 - 06.2018
Food Prep Lead
Rk Group
11.2016 - 03.2017
Call Center Agent, Inbound Sales
Dial America
09.2016 - 11.2016
Store Manager
SUBWAY®Restaurants
10.2011 - 08.2016
Prep (Cold Prep/salads/fruit)
Rk Group
Eastwood High School