Amanda Flores
Lubbock
Summary
Strategic Community Director with 16 years of multifamily property management experience leading operations, financial performance, and large-scale value-add initiatives. Proven success repositioning a 213-unit asset, managing multimillion-dollar renovations, increasing occupancy, reducing delinquency, and driving significant revenue and NOI growth. Licensed Texas Real Estate Agent with CAM and CAPS certifications, recognized for strengthening asset value, team performance, and resident stability. Positioned for continued onsite leadership with progression into Regional and Asset Management.
Continue leading high-performing multifamily communities while advancing into Regional or Asset Management, supporting portfolio growth, operational strategy, and long-term asset performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Director
Oak Creek Apartments – Indio Management
Lubbock, Texas
01.2016 - Current
- Lead operational and financial performance of a 213-unit multifamily asset, executing large-scale renovations, stabilizing occupancy, and improving overall asset value.
- Asset & Financial Performance
- Increased occupancy from 82% to stabilized 91%
- Reduced monthly delinquency from $21,000 to under $3,000
- Grew annual revenue from $1.2M to $1.88M over five years
- Increased Net Operating Income from $340K to $568K
- Contributed to full financial turnaround of underperforming property
- Capital Improvements & Asset Repositioning
- Oversaw multimillion-dollar renovation program
- Renovated 90% of unit inventory
- Managed interior upgrades, exterior improvements, and infrastructure projects
- Transformed community demographics and strengthened long-term resident retention
- Improved market positioning and overall asset competitiveness
- Leadership & Operations
- Manage and develop team of 6 staff members (office and maintenance)
- Direct leasing strategy, resident retention, and operational planning
- Oversee vendor relationships and negotiate service contracts
- Ensure compliance with Affordable Housing requirements and Fair Housing regulations
- Provide operational and financial reporting to ownership and leadership teams
- 213 Units | Conventional | Affordable Housing | Value-Add Community
Education
Bachelor of Arts - Political Science, Sociology
Texas Tech University
Associate of Applied Science - Real Estate
South Plains College
Levelland, TXSkills
- Multifamily Operations Leadership
- Asset Repositioning & Value-Add Execution
- Budgeting & Financial Performance
- Capital Improvement Management
- Affordable Housing Compliance
- Occupancy & Revenue Optimization
- Delinquency Reduction Strategy
- Vendor Negotiation & Contract Management
- Team Development & Staff Leadership
- Fair Housing Compliance
- Yardi AppFolio RealPage Property Operations Systems
- Budgeting & Financial Reporting Platforms
- Leasing & CRM Systems
Certification
- Licensed Texas Real Estate Agent
- Certified Apartment Manager (CAM)
- Certified Apartment Portfolio Supervisor (CAPS)
LEADERSHIP IMPACT
- Financial turnaround leadership for value-add asset
- Large-scale capital project execution
- Revenue growth exceeding $680K
- NOI growth exceeding 65%
- Operational stabilization and occupancy improvement
- Resident retention and demographic transformation
- Strong team leadership and staff development
Timeline
Community Director
Oak Creek Apartments – Indio Management
01.2016 - Current
Bachelor of Arts - Political Science, Sociology
Texas Tech University
Associate of Applied Science - Real Estate
South Plains College