Erica Gregory
Durham,NC
Summary
Dedicated property management professional with extensive experience in maintaining properties and ensuring resident satisfaction. Proven skills in managing teams and driving occupancy success through effective operational strategies. Known for delivering excellent customer service and maintaining compliance with housing regulations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Community Director
Highmark Residential
Durham, NC
03.2024 - 10.2025
- Managed bid summaries to ensure accurate, cost-effective procurement.
- Prepare accounting reports and records, including deposit accounting and monthly closeout.
- Conducted detailed property inspections to maintain safety and compliance standards.
- Facilitated lease agreements with a focus on legal and financial compliance.
- Streamlined administrative tasks using property management software for increased efficiency.
- Review daily move-in/move-out property status reports, and facilitate monthly renewal activities.
Assistant Property Manager
Highmark Residential
Cary, NC
11.2022 - 03.2024
- Collected monthly assessments, rental fees, deposits, and payments.
- Ensure the accuracy and timely preparation of all reports.
- Assist in the eviction process, and follow policies for local municipalities in a timely manner.
- Escalated critical issues to the property manager to promote immediate resolution.
- Kept records of correspondence with residents and tenants.
- Updated tenant and unit information to keep current in the housing database.
- Developed professional relationships with residents to enhance community engagement.
Leasing Professional
Highmark Residential
Cary, NC
03.2022 - 11.2022
- Help future residents find their next home by showing the community.
- Collect and secure rental payments.
- Process lease applications, and prepare leases.
- Ensure excellent customer service to all prospects and residents.
- Deliver notices to vacate and late rent letters, and contact those who have late or unpaid rent.
Customer Service Advocate
CustomerHD
Raleigh, NC
01.2020 - 03.2022
- Answer incoming customer inquiries.
- Update customer information when needed.
- Call customers back regarding inquiries.
- Calmly attempts to resolve and de-escalate any issues.
- Provides feedback reports on call issues related to downtime and/or training issues.
Call Center Representative
Victra
Raleigh, NC
11.2018 - 01.2020
- Assisted customers with product inquiries and service issues.
- Respond efficiently and accurately to callers, explaining possible solutions, and ensuring they feel supported and valued.
- Engage in active listening with callers, confirming or clarifying information, and diffusing angry clients as needed.
- Utilize software, databases, scripts, and tools appropriately.
- Exceed call center metrics while providing excellent, consistent customer service.
CNS Kitchen Manager
Wake County Public Schools
Apex, NC
09.2016 - 05.2019
- Manages a school cafeteria and provides nutritionally appropriate meals, following federal meal pattern standards.
- Maintain required records, reports, and inventories in compliance with federal and state regulations.
- Establishes and maintains internal fiscal controls and accountability, including proper cash handling procedures, and making daily fund deposits.
- Schedules and evaluates cafeteria staff, and conducts school-level cafeteria staff meetings.
- Provide on-the-job training in the use and care of equipment, quality food production, and state sanitation regulations.
- Orders food and supplies as needed, checks the cost and quality of items received, and ensures proper storage.
- Complies with policies and procedures in the Wake County Public Schools Child Nutrition Handbook.
- Provides effective communication and customer service to students, parents, and school system staff, as appropriate.
- Accomplishments
- ServSafe Certified.
Line Cook
North Carolina State University
Raleigh, NC
07.2017 - 11.2018
- Prepare food according to the standardized recipes and specifications.
- Perform small batch cooking and made-to-order items, display station set-up and service, and transport cooked foods to hot boxes for line service.
- Perform necessary cleaning of utensils, workspace, tables, shelves, and equipment.
- Participate in recipe development, and event meal assistance.
- Provide support to the front-of-house operations with back-up food to ensure that there is no lag time between changing out food items.
- Maintain a Grade A sanitation rating of 95% or better.
- May work as a prep cook by following lead cook directions, including the preparation of ingredients for recipes and the production of food items according to the recipe.
- Portion food products prior to cooking, according to standard portion sizes and recipe specifications.
Chef
Helping Hands Christian Child Care
Lansing, MI
01.2012 - 09.2016
- Prepare meals and menus for children ages 1 year to 12 years old.
- Meals include breakfast, lunch, and an afternoon snack.
- Prepare special meals for children with dietary restrictions.
- Order food and kitchen items as needed.
- Keep accurate records of what is spent and the items used.
- Advise teachers and children about the nutritional value of certain foods.
- Follow proper food handling procedures.
Education
Broadcast Journalism
Langston University
Langston, OkSkills
- Customer relationship management
- Property management software proficiency
- Multifamily properties
- Lease agreement execution
- Conflict resolution
- Team leadership
- Contract negotiation
- Financial operations management
- Training and mentoring
- Fair housing regulations
- Resident communication
Certification
- Notary Public
- Expiration Date: 11/06/2029
- Commission number: 20243130
Timeline
Community Director
Highmark Residential
03.2024 - 10.2025
Assistant Property Manager
Highmark Residential
11.2022 - 03.2024
Leasing Professional
Highmark Residential
03.2022 - 11.2022
Customer Service Advocate
CustomerHD
01.2020 - 03.2022
Call Center Representative
Victra
11.2018 - 01.2020
Line Cook
North Carolina State University
07.2017 - 11.2018
CNS Kitchen Manager
Wake County Public Schools
09.2016 - 05.2019
Chef
Helping Hands Christian Child Care
01.2012 - 09.2016
Broadcast Journalism
Langston University