Mark Hodgen
Sparks
Summary
Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Overview
42
42
years of professional experience
Work History
Community Director
FPI Management
12.2024 - Current
- Implemented innovative marketing strategies to attract new residents and increase occupancy rates.
- Adhered to state regulations during daily operations which ensured compliance with housing laws.
- Built relationships with residents, families and community.
- Developed and implemented unique and engaging activities for residents.
- Oversaw facilities maintenance and repairs to improve resident quality of life.
- Acted as liaison between residents, management teams, vendors, contractors – ensuring clear communication at all times.
- Supervised on-site staff, providing guidance, training, and performance evaluations as needed.
- Improved resident satisfaction through timely and effective communication and conflict resolution.
- Fostered positive relationships with residents by addressing concerns promptly and effectively.
Service Technician
Laundry Systems of Nevada
04.2018 - Current
- Install and or repair commercial laundry equipment.
- Diagnose issues with large commercial washers, dryers and ironers.
- Work with customers needs to efficiently repair or replace machines.
- Write detailed invoices to properly big customers.
Scheduler
Msm Sheet Metal & Steel Fabrication
07.2016 - 04.2018
- Planned and delegated work to meet project and production goals.
- Planned and mapped daily deliveries of fabricated metals.
- Kept customers informed of delivery times and of any delays as needed.
- Planned and coordinated any special equipment needed for unloading of larger deliveries.
Property Manager
Alta Property Management
06.2014 - 07.2016
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Compiled and conveyed operational and financial data to regional manager.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Monitored market trends to ensure competitive pricing structures for units under management.
Property Manager
Bighorn Apartments
11.2009 - 06.2014
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Performed repairs to defects in walls by patching holes and scrapes prior at project start.
- Mixed and applied paints, varnishes and sealants to promote lasting finish.
- Smoothed and finished surfaces on walls, trim and cabinetry.
- Performed minor repairs, such as caulking windowsills, before painting them.
- Kept business entrances clean, tidy and professional in appearance.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Cleaned bathroom fixtures including toilets, sinks, showers and tubs, mirrors, walls, and tiles.
- Provided excellent customer service by promptly addressing any concerns or requests from tenants or management staff.
- Diagnosed problems with heating and cooling systems using specialized testing equipment.
- Performed routine maintenance and repairs on apartment buildings, such as painting, plumbing, electrical work, carpentry, and HVAC systems.
- Inspected apartments for safety hazards and took corrective action when needed.
- Conducted regular inspections of the property to identify potential maintenance issues before they became serious problems.
Property Manager (272 up to 600 Units)
Kl&j Property Management
04.2002 - 11.2009
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Processed evictions when necessary in accordance with state laws and procedures.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Exercised direct supervision over property staff.
- Managed all maintenance requests from tenants in a timely manner.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
Automotive Painter
Adams Custom Engines
04.2000 - 04.2002
- Monitored paint supplies, placing orders whenever needed and properly and safely disposed of old paint.
- Used power and hand tools safely and effectively.
- Applied primers, sealers and undercoats using spray guns or other application techniques.
- Applied top coats of clear enamel finishes to protect painted surfaces from damage due to weathering.
- Mixed and applied customer paint colors to match original vehicle appearance or match new specifications.
- Polished finished products with buffers and polishing compounds; inspected painted surfaces for flaws or defects.
- Sanded and sealed completed finishes according to precise specifications.
- Taped off adjacent areas and parts such as mirrors and handles to prevent overspray.
Welder/Fabricator
Magma Minerals
12.1997 - 04.2000
- Fabricated and welded components to assemble structural forms, such as machinery frames, tanks, pressure vessels, and furnace shells.
- Melted and applied solder along adjoining edges of workpieces to solder joints.
- Laid out, positioned, aligned and secured parts and assemblies with straightedges, squares and calipers.
- Used welding skills to help repair and maintain heavy-duty machinery.
- Scraped off excess spatter using portable grinders and arc-cutting equipment.
Customer Service Agent
Delta Air Lines
03.1983 - 11.1997
- Clean interior and restock miscellaneous supplies per flight standards
- Load and unload baggage, mail and freight
- Work with various passengers to help them connect to flights or help with other issues
- Last seven years in accounts payable paying employee related invoices
Education
High School Diploma -
David Starr Jordan Senior High School
Long Beach, CA06-1982
Skills
- Customer Service
- Project Oversight
- Professional and Courteous
- Documentation and Reporting
- Mechanical Aptitude
- OSHA Requirements
- Punctual and Reliable
- Scheduling and Coordination
- Maintenance and Repair
- Customer Relationship Management
- Valid Driver's License
- Hand Tool Knowledge
- Project Management
- Troubleshooting Skills
- Client Relationship Management
- Attention to Detail
- Safety Procedures Adherence
- Problem and Issue Resolution
- Flexible and Adaptable
- Yardi software proficiency
- Friendly, positive attitude
- MS Excel
Timeline
Community Director
FPI Management
12.2024 - Current
Service Technician
Laundry Systems of Nevada
04.2018 - Current
Scheduler
Msm Sheet Metal & Steel Fabrication
07.2016 - 04.2018
Property Manager
Alta Property Management
06.2014 - 07.2016
Property Manager
Bighorn Apartments
11.2009 - 06.2014
Property Manager (272 up to 600 Units)
Kl&j Property Management
04.2002 - 11.2009
Automotive Painter
Adams Custom Engines
04.2000 - 04.2002
Welder/Fabricator
Magma Minerals
12.1997 - 04.2000
Customer Service Agent
Delta Air Lines
03.1983 - 11.1997
High School Diploma -
David Starr Jordan Senior High School
Similar Profiles
Patricia GreechanPatricia Greechan
Community Director at FPI Management - Formerly Progress ManagementCommunity Director at FPI Management - Formerly Progress Management
Christopher GittensChristopher Gittens
Maintenance Technician at FPI ManagementMaintenance Technician at FPI Management
Lillian HodinaLillian Hodina
Assistant Community Director at FPI ManagementAssistant Community Director at FPI Management