Kristen Harper
Corinth,TX
Summary
Strategic community director with extensive experience in managing operations and enhancing user engagement. Expertise in budget management, vendor coordination, and team leadership, delivering exceptional service and fostering positive community relationships through effective problem resolution.
Overview
23
23
years of professional experience
Work History
Community Director
Preferred Apartment Communities
Grapevine, TX
01.2025 - Current
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Established and nurtured relationships with owners and tenants, facilitating smoother interactions and reducing conflicts.
- Conducted staff training on operational procedures, improving team efficiency and service delivery.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Prepared monthly reports on financial performance, highlighting revenue growth and expense management.
- Prepared budgets and monitored expenses for effective financial management.
Sales Executive
InterSolutions
Dallas , TX
01.2023 - 09.2024
- Established partnerships with external agencies, strengthening talent sourcing strategies and expanding candidate pool.
- Identified and filled temporary and permanent staffing needs for clients.
- Engaged potential candidates at job fairs, promoting company brand and increasing visibility in the job market.
- Conducted training sessions for hiring managers on recruitment best practices, enhancing their ability to identify top talent.
- Conducted candidate interviews to assess qualifications and cultural fit.
- Wrote job descriptions and posted openings on various job boards.
MULTI-SITE COMMUNITY MANAGER
Simpson Property Group
Grapevine, TEXAS
08.2021 - 05.2023
- Successfully managed 2 class A communities-256 unit community undergoing renovations and a stabilized 312 unit community demonstrating strong organizational and multitasking skills.
- Guided team through leasing process with effective sales strategies and follow-through, ensuring successful tenant placements.
- Contributed to brainstorming sessions with team to develop strategies for increasing occupancy and enhancing property income.
- Proposed competitive pricing and value-add community enhancements, leading to sustained operational success.
- Prepared detailed budgets and financial reports for properties.
- Solicited and analyzed bids from contractors for repairs, renovations, and maintenance.
- Investigated complaints, disturbances, and violations, and resolved problems following rules and regulations.
- Marketed vacancies through social media and partnerships with local leasing agents.
SENIOR PROPERTY MANAGER
The Martino Group
Denton, TEXAS
02.2019 - 08.2021
- Managed 227-unit class A property with 2 commercial buildings, ensuring optimal operational performance.
- Supervised a team of 7 members responsible for day-to-day operations at assigned properties, illustrating leadership capabilities.
- Maintained financial records for budgeting, accounting, and auditing processes, supporting fiscal accountability.
- Analyzed market trends to determine optimal rental rates for properties in the area.
- Promoted property vacancies via social media and collaborations with local leasing agents, enhancing visibility and occupancy rates.
ASSISTANT PROPERTY MANAGER
LENNAR MULTIFAMILY, LLC NOW QUARTERRA GROUP
Irving, TEXAS
03.2017 - 02.2019
- Resolved tenant complaints promptly, fostering positive relationships and enhancing tenant satisfaction.
- Responded to tenant inquiries and complaints in a timely manner.
- Prepared legal documents including eviction notices and court filings to support property management processes.
- Inspected vacant units prior to move-in and move-out to identify any damage or needed repairs.
- Organized and secured tenant and office files to ensure easy access and compliance.
PROPERTY MANAGER
COLONIAL PROPERTIES TRUST, NOW MAA
Bedford, TEXAS
12.2003 - 02.2010
- Developed detailed reports on property performance metrics, including vacancy rate and income generation, to inform strategic decision-making.
- Secured competitive bids and oversaw capital and contract services, ensuring quality and cost-effectiveness.
- Negotiated management and service contracts, obtaining most cost-effective pricing.
- Maintained updated records of property vacancies and lease renewals, facilitating proactive filling of open units.
- Assisted in preparing annual budget for property.
- Recognized as Best of Denton Property for exceptional performance in 2019 and 2020.
- Nominated for Property Manager of the Year in recognition of exemplary management skills in 2020.
- Honored with Elite Collections Award for exceptional collections performance in 2016 and 2017.
Education
Some College (No Degree) - Business Administration and Management
Tarrant County College
Fort Worth, TXSkills
- Budget analysis
- Customer relationship management
- Team leadership
- Problem solving
- Event planning
- Vendor coordination
- Financial reporting
- Sales strategy development
- Training and development
- Pipeline management
- Professional networking
- Proficient in Yardi and Entrata platforms
MRI and RealPage applications
Customer relationship management
Graphic design with Canva
Awards
- Best of Denton Property of the Year 2019 and 2020
- Property Manager of the Year Nominee 2020
- Elite Collections Award 2016 and 2017
Timeline
Community Director
Preferred Apartment Communities
01.2025 - Current
Sales Executive
InterSolutions
01.2023 - 09.2024
MULTI-SITE COMMUNITY MANAGER
Simpson Property Group
08.2021 - 05.2023
SENIOR PROPERTY MANAGER
The Martino Group
02.2019 - 08.2021
ASSISTANT PROPERTY MANAGER
LENNAR MULTIFAMILY, LLC NOW QUARTERRA GROUP
03.2017 - 02.2019
PROPERTY MANAGER
COLONIAL PROPERTIES TRUST, NOW MAA
12.2003 - 02.2010
Some College (No Degree) - Business Administration and Management
Tarrant County College