AMANDA FLORES
Stockton,CA
Summary
Accomplished and results-driven business leader with extensive experience in retail and sales management, complemented by proven track record of driving operational excellence and achieving significant business growth. Adept at leading diverse teams, optimizing merchandising strategies, and enhancing customer experiences across multiple organizations. Demonstrated ability to streamline operations, improve profitability, and foster collaborative work environment. Known for strategic planning, innovative problem-solving, and exceptional leadership skills, consistently delivering outstanding performance and exceeding organizational goals.
Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
22
22
years of professional experience
Work History
General Manager
Wag Hotels
West Sacramento, CA
03.2025 - Current
- Led cross-functional teams to enhance operational efficiency and customer satisfaction.
- Developed and implemented strategic initiatives to drive revenue growth and market expansion.
- Oversaw inventory management processes, ensuring optimal stock levels and product availability.
- Fostered a culture of continuous improvement through staff training and performance evaluations.
- Championed community engagement initiatives to strengthen brand loyalty and visibility within local markets.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
General Manager
Petco
Elk Grove, Ca
05.2014 - 03.2025
- Directed strategic initiatives to drive sales growth and operational excellence. Orchestrate team development and training programs to elevate staff performance and customer service standards. Oversee inventory management, optimize stock levels, and reduce shrinkage through effective loss-prevention strategies. Cultivate positive and engaging store environment, fostering strong customer relationships and loyalty. Collaborate with cross-functional teams to streamline processes and improve efficiency. Analyze sales data and market trends to identify opportunities for growth and improvement. Lead team development initiatives, driving productivity and fostering culture of continuous improvement.
- Achievements - Epic Achiever FY 23, 21: Led the team to be in the top one-hundred stores in the company, ranking at number seventy-four.
- Analyzed sales trends to inform merchandising strategies and promotional campaigns.
Assistant Manager
Petco
Stockton
01.2013 - 04.2014
- Led training programs to enhance team performance and customer service skills.
- Developed and implemented inventory management strategies to optimize stock levels.
- Coordinated employee scheduling and task delegation to ensure optimal coverage.
- Managed customer inquiries and resolved issues, enhancing overall satisfaction rates.
Assistant Manager
Carter’s Pet Supply
10.2003 - 12.2012
- Drove key initiatives to enhance product displays and increase sales. Spearheaded cross-functional team, fostering inclusive, collaborative, and high-performing work environment. Developed and implemented merchandising strategies to maximize store layout and product visibility. Streamlined inventory management processes to maintain optimal stock levels and minimize shrinkage. Led comprehensive training programs to elevate team skills and customer service standards. Analyzed sales metrics and market trends to identify opportunities for growth and competitive advantage. Orchestrated training programs, and championed customer service excellence. Delivered impactful presentations and workshops, equipping staff with essential skills/knowledge.
Education
High School -
Linden High School
Linden, CA01-2002
Undergrad Certificate - Business Administration
DeVry University
OnlineSkills
- Interpersonal Communication
- Inventory Management
- Payroll Administration
- Service Standards
- Training and Development
- Business Development
- Recruiting
- Performance Management
- Store Management
- Point of Sale System
- Merchandising
- Leadership and team building
- Problem resolution
- Operations management
Timeline
General Manager
Wag Hotels
03.2025 - Current
General Manager
Petco
05.2014 - 03.2025
Assistant Manager
Petco
01.2013 - 04.2014
Assistant Manager
Carter’s Pet Supply
10.2003 - 12.2012
High School -
Linden High School
Undergrad Certificate - Business Administration
DeVry University