Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Amanda Fortes

Davenport,FL

Summary

Resourceful and adaptable professional with a proven ability to learn quickly, communicate effectively, and solve problems with creativity and precision. Thrive in fast-paced environments and bring a strong sense of ownership to every task. Skilled in managing shifting priorities, collaborating across teams, and contributing to both independent and group projects. Driven by curiosity, committed to growth, and passionate about delivering meaningful results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Ice Cream Scooper

Salt and Straw
04.2023 - 03.2025
  • Provided exceptional customer service by engaging with patrons and ensuring satisfaction with ice cream selections.
  • Maintained cleanliness and organization of serving area to promote a welcoming environment for customers.
  • Assisted in training new employees on proper scooping techniques and equipment usage for operational efficiency.
  • Handled cash transactions accurately, ensuring timely processing of sales while maintaining accurate records.
  • Collaborated with team members to manage peak hours effectively, enhancing overall service speed and quality.

Front Desk Receptionist

GG Global Logistics
05.2022 - 02.2023
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated appointment scheduling and maintained accurate records for various departments.
  • Implemented efficient filing systems, improving information retrieval and office organization.

Team Member

AMC Theatres
02.2020 - 03.2021
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Rotated through series of different stations.
  • Trained new team members using approved training materials and information.
  • Operated point-of-sale systems to process transactions efficiently and accurately.
  • Delivered exceptional customer service by promptly addressing inquiries and resolving issues.

Education

Phlebotomy

U.S. Career Institute
Fort Collins, CO
09-2025

Pharmacy Technician

U.S. Career Institute
Fort Collins, CO
12-2025

High School Diploma -

Alonso High School
Tampa, FL
05.2022

Skills

  • Customer service & Guest engagement
  • Active listening
  • Proper sanitation practices
  • Cash handling proficiency
  • Team Collaboration
  • High Volume Service

Certification

  • Safe food handling certification
  • ServeSafe Alcohol Certification

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Ice Cream Scooper

Salt and Straw
04.2023 - 03.2025

Front Desk Receptionist

GG Global Logistics
05.2022 - 02.2023

Team Member

AMC Theatres
02.2020 - 03.2021

High School Diploma -

Alonso High School

Phlebotomy

U.S. Career Institute

Pharmacy Technician

U.S. Career Institute

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