Amanda Francis
Springfield,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
18
18
years of professional experience
Work History
Credentialing Specialist I
Cox South
Springfield, MO
11.2024 - Current
- Processes credentialing applications for healthcare providers efficiently.
- Verifies provider credentials through primary source verification methods.
- Coordinates with medical staff to gather required documentation promptly.
- Maintains accurate records in credentialing databases and systems.
- Communicates with providers regarding credentialing status and requirements.
- Collaborates with cross-functional teams to streamline credentialing processes.
- Assists in compliance audits to ensure adherence to regulatory standards.
- Ensures timely completion of credentialing processes by providing guidance to providers on required documentation.
Credentialing Coordinator I
Envision Physician Services
Springfield, MO
02.2022 - 10.2024
- Managed practitioner's personal and confidential documents such as licenses, board certifications, driver's licenses, personal health documents etc., to make sure that all items are up-to-date and meet the standards of each site locations
- Monitored of expiring information such as, but not limited to, federal and state DEA, state professional license(s), professional liability insurance, and specialty board certification status.
- Ensured that a consistent and robust expirables process was implemented so that the highest quality practitioners were assigned to contracted sites
- Performed primary source verifications such as licenses and board certifications
- Managed documentation regarding expiration dates, communicating with correct personnel to submit files prior to expiration
- Sent notifications to providers via e-mail and phone to increase awareness of expiring credentials, in an effort to prevent required credentials from expiring
- Verified licenses/boards to ensure all licenses/boards were up-to-date
- Worked with practitioners, medical directors, schedulers, primary site coordinators, and credentialing managers/supervisors of practitioners to ensure all credentialing items are turned in a timely manner
- Generated expirable report weekly to ensure all providers are maintaining required credentialing items
- Maintained relationships with medical staff offices where practitioners are assigned to ensure all practitioners are meeting current requirements
Radiology Client Support Specialist
Envision Physician Services
Springfield, MO
02.2019 - 02.2022
- Quickly connected emergency room staff to Radiologist regarding critical value results
- Customer support representative served as the liaison between the Radiologist and Radiology departments across the country
- Worked closely with Radiologist and imaging technologist to ensure all information is accurate in patients charts to ensure on time delivery of results
- Organized patient information in patient's charts to ensure all information is accurate in order to provide the fastest and most effective patient care
- Monitored work load of Radiologist and re-distributes cases when needed
Emergency Room Enhancement Specialist
Burrell Behavioral Health
Springfield, MO
07.2014 - 06.2017
- Effectively managed caseloads of more than 35 clients or more at any given time
- Conducted outreach, advocacy, and rehabilitative services for regular cases and crisis intervention
- Collaborated closely with treatment team to appropriately coordinate client care services
- Consulted with psychiatrists about client medication changes, concerns with medication compliance
- Referred clients to other programs and community agencies to enhance treatment processes.
Behavioral Health Technician
Mercy Hospital Marian Center
Springfield, MO
08.2012 - 07.2014
- Tracked client movement on and off the unit by documenting times and destinations of clients
- Checked facility for open windows, locked doors, and other safety hazards
- Charted and recorded information in client files
- Created and implemented group content
- Multi-tasked reception services while continuing to do job duties
School Age Group Leader
Cox South Hospital Learning Center
Springfield, MO
05.2009 - 08.2012
- Organized activities that developed children's physical, emotional, and social growth
- Redirected children to encourage safe, positive behaviors
- Created daily lesson plans for activities
- Physically and verbally interacted with children throughout the day
- Collaborated daily with classroom teachers to keep activities running smoothly
Mail Clerk
Assemblies of God Headquarters
Springfield, MO
08.2007 - 05.2009
- Operated office equipment such as copiers and fax machines
- Processed and routed incoming mail
- Reviewed files to check for complete and accurate information
- Routed contributions and collated documents
- Scanned and filed forms, reports, correspondence and receipts
Education
Bachelor of Arts - Psychology
Drury University
Springfield, MO05.2012
Skills
- Exceptional organizational skills
- Adequate problem solver
- Superior communication skills
- License Verifications
- Microsoft Office
- Reporting Requirements
- Eligibility Requirements
- Team Player
- Dependable and reliable
- Determined to excel
- Time Management skills
- Generating Reports
- Critical Thinking
- Attention to detail
- Relationship Building
Accomplishments
• Previous member of the Fun Committee team which scheduled monthly/bi-monthly meetings where employees played games to help build team rapport.
• Volunteered at various adult psychiatric facilities including helping staff monitor and implement groups for patients.
• Worked one on one with individuals building rapport and skills.
• Worked with patients implementing Teach-back method to enhance medication adherence.
• Volunteered at various adult psychiatric facilities including helping staff monitor and implement groups for patients.
• Worked one on one with individuals building rapport and skills.
• Worked with patients implementing Teach-back method to enhance medication adherence.
Timeline
Credentialing Specialist I
Cox South
11.2024 - Current
Credentialing Coordinator I
Envision Physician Services
02.2022 - 10.2024
Radiology Client Support Specialist
Envision Physician Services
02.2019 - 02.2022
Emergency Room Enhancement Specialist
Burrell Behavioral Health
07.2014 - 06.2017
Behavioral Health Technician
Mercy Hospital Marian Center
08.2012 - 07.2014
School Age Group Leader
Cox South Hospital Learning Center
05.2009 - 08.2012
Mail Clerk
Assemblies of God Headquarters
08.2007 - 05.2009
Bachelor of Arts - Psychology
Drury University