Amanda Francis
San Diego,CA
Summary
Operations executive with a track record in directing complex infrastructure programs and financial operations for large-scale residential and mixed-use environments. Expertise in aligning board governance with operational execution, leading teams to manage multimillion-dollar budgets, and delivering capital improvements in regulated settings.
Overview
19
19
years of professional experience
3
3
Certifications
Work History
Executive Director & General Manager
Renaissance Owners Association
San Diego, California
10.2020 - Current
- Self-managed mixed-use luxury condominium community occupying a full city block within San Diego’s Marina District consisting of 228 residential and commercial units.
- Led executive leadership for operational, financial, and administrative functions of the association, managing $4.2M annual operating budget and comprehensive business operations.
- Direct and develop a 23-person staff across operations, maintenance, and administration while implementing performance management and operational accountability standards.
- Collaborated with Board of Directors to shape strategic governance decisions, prioritize capital planning, and ensure long-term financial stability.
- Successfully directed more than $3.6M in concurrent capital improvement initiatives including new construction, amenity redevelopment, and EV infrastructure deployment.
- Managed $1.5M street-level lobby expansion requiring advance membership approval and complex stakeholder coordination.
- Oversaw $1.1M renovation of pool deck and community amenity spaces to improve resident experience and asset value.
- Led implementation of $1M electric vehicle charging infrastructure project requiring engineering coordination and partnership with local utility providers.
- Acted as primary liaison among homeowners, boards of directors, and service providers to facilitate effective communication and operational alignment.
On-Site General Manager
Marina City Club
Marina del Rey, California
08.2018 - 10.2020
- Negotiated land lease agreements between association board and Los Angeles County representatives, fostering collaboration and mutual understanding.
- Coordinated numerous repair and capital improvement projects, ensuring budget compliance and clear communication.
- Prepared contracts, negotiating revisions and additions with architects, consultants, clients, suppliers, and subcontractors.
- Managed association's annual budget exceeding $8 million to optimize operational needs and maximize investments.
- Created outreach programs to improve communication among residents, board, investors, and county officials, strengthening community relationships.
- Designed quality control programs with key performance indicators for project evaluation, ensuring consistent standards and accountability.
On-Site General Manager
Action Property Management
Lake Elsinore, California
08.2015 - 08.2018
- Led board of directors in developing community goals, aligning priorities with stakeholder interests.
- Monitored subcontractors and municipalities to ensure service efficiency within budget limits.
- Implemented environmental management programs addressing recycling and conservation issues.
- Facilitated collaboration among city developers, investors, school districts, and residents to enhance community integration.
- Coordinated turnover requirements between developer and board regarding community amenities.
- Coordinated transition of amenities from developer to association, ensuring seamless integration during build-out.
On-Site General Manager
Euclid Management Company
Murrieta, California
04.2007 - 08.2015
- Developed and managed annual budget to identify cost-saving opportunities and enhance reserve funds.
- Executed collection policy, coordinating small claims court representation and property liens to effectively reduce delinquencies.
- Oversaw membership compliance with CC&R bylaws, rules, and community policies to maintain community standards.
- Selected contractors and oversaw specialty services including asphalt painting, landscaping, and plumbing for community projects.
- Developed construction budgets analyzing green and non-green alternatives to assess return on investment and environmental impact.
- Navigated complex regulatory requirements specific to age-restricted communities.
Education
Some College (No Degree) - Project Management Certification
University of California, Los Angeles
Los Angeles, CASkills
- Financial management
- Project management
- Program management
- Strategic planning
- Contract negotiation
- Vendor relations
- Staff management
- Corporate governance
- Leadership skills
- Resident satisfaction
Industry Leadership
Chapter President
Community Associations Institute – San Diego Chapter Board of Directors
Provide leadership for the regional professional association supporting community association managers, board members, and industry partners across San Diego.
Certification
Certified Manager of Community Associations (CMCA)
Accomplishments
Onsite Manager of the Year (2019) - Community Associations Institute Greater Los Angeles Area Chapter
Timeline
Executive Director & General Manager
Renaissance Owners Association
10.2020 - Current
On-Site General Manager
Marina City Club
08.2018 - 10.2020
On-Site General Manager
Action Property Management
08.2015 - 08.2018
On-Site General Manager
Euclid Management Company
04.2007 - 08.2015
Some College (No Degree) - Project Management Certification
University of California, Los Angeles