Amanda Francis
The Bronx
Summary
Experienced Engagement Manager with proven skills in data analysis and modeling, risk assessments and utilization management. Talented project manager, team leader, and rollout coordinator. Prepared to offer many years of experience to a dynamic team.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Rewards engagement manager
TD Bank
04.2023 - Current
- Led client engagement initiatives to enhance customer satisfaction and loyalty.
- Developed and maintained relationships with key stakeholders across various departments.
- Collaborated with teams to design effective marketing strategies for product offerings.
- Facilitated training sessions for staff on customer service best practices and protocols.
- Managed communication channels to provide timely updates to clients and team members.
- Streamlined processes for onboarding new clients, enhancing operational efficiency and experience.
- Provided input into team practices and areas in need of improvement.
Customer Service Manager
Nordstrom
08.2019 - 02.2023
- Led customer service team to enhance customer satisfaction and loyalty.
- Trained staff on product knowledge and service standards.
- Resolved customer complaints with effective communication and problem-solving skills.
Education
Bachelor of Science - Human Resources Management
Post University
Waterbury, CT 08.2018 - 01.2021
Associate of Science - Criminal Justice
John Jay College of Criminal Justice
New York (City), NY 09.1996 - 01.1999
Skills
- Client engagement
- Marketing strategy
Timeline
Rewards engagement manager
TD Bank
04.2023 - Current
Customer Service Manager
Nordstrom
08.2019 - 02.2023
Bachelor of Science - Human Resources Management
Post University
08.2018 - 01.2021
Associate of Science - Criminal Justice
John Jay College of Criminal Justice
09.1996 - 01.1999