Jessica Isaac
Rittman,OH
Summary
Results-driven Dietary Manager with expertise in food safety compliance, employee engagement, and enhancing patient satisfaction. Proven track record in operational efficiency and team collaboration.
Overview
11
11
years of professional experience
Work History
Dietary Manager/Employee Engagement Manager
Phoenix Health Services
Fairlawn, OH
11.2022 - Current
- Developed and implemented menu plans based on nutritional guidelines and resident preferences.
- Oversaw daily dietary operations, ensuring compliance with health and safety regulations.
- Trained and supervised kitchen staff, promoting adherence to food safety standards.
- Conducted regular audits of food service processes, identifying areas for improvement.
- Collaborated with the healthcare team to assess residents' dietary needs and preferences.
- Enhanced patient satisfaction scores through improved meal quality and service efficiency.
- Purchased food supplies for the department according to budget limitations.
- Improved patient satisfaction by developing and implementing well-balanced, nutritious meal plans tailored to individual dietary needs.
- Consulted with dietitians to plan menus appropriate for patients' needs.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Conducted regular audits of food storage areas, ensuring adherence to cleanliness and food safety protocols.
- Ensured compliance with state and federal regulations through meticulous record-keeping and documentation of all dietary department activities.
- Developed strong relationships with vendors, resulting in better pricing and more reliable deliveries for necessary supplies.
- Collaborated with interdisciplinary healthcare teams to create customized care plans that enhanced patients' overall health outcomes.
- Optimized kitchen workflow processes which led to reduced preparation times while maintaining high-quality meals.
- Visited residents to inquire about satisfaction, quality, and personal preferences.
- Championed an environment focused on teamwork and collaboration among dietary department staff members leading toward improved morale.
- Promoted a culture of continuous improvement within the dietary department through ongoing assessment and modification of processes and procedures.
- Provided ongoing education for nursing staff regarding therapeutic diets and proper feeding techniques to enhance patient care.
- Monitored production to check safety, standardized production and appropriate portioning.
- Increased employee retention rate through a proactive leadership style that focused on open communication and staff recognition for hard work and achievements.
- Evaluated employee performance regularly, providing constructive feedback for improvement.
- Spearheaded initiatives to improve resident satisfaction scores through listening sessions and subsequent adjustments to meal offerings based on feedback received.
- Oversaw food preparation and monitored safety protocols.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Purchased food and cultivated strong vendor relationships.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Collaborated with cross-functional teams to design and execute training programs aligned with engagement goals.
- Facilitated workshops and events promoting teamwork, communication, and collaboration among employees.
- Monitored engagement metrics, providing insights for leadership on areas of improvement and growth opportunities.
- Acted as a liaison between management and staff, addressing concerns to promote a positive work environment.
- Organized annual employee engagement surveys to gather valuable insights into workplace satisfaction levels across the organization.
- Boosted employee retention rates by conducting regular feedback surveys and implementing improvements based on results.
- Managed various employee engagement projects from inception through completion, delivering timely results aligned with set goals and objectives.
- Established recognition programs that rewarded outstanding contributions, fostering a sense of pride among staff members.
- Cultivated strong relationships with management to align company objectives with employee needs and expectations.
- Collaborated with local organizations to host events that promoted community involvement.
- Supported public relations efforts by coordinating speaking engagements, sponsorships, and awards submissions for company executives.
- Boosted social media presence by creating compelling content and managing multiple platforms.
- Enhanced community engagement through the organization of local events and partnerships with key stakeholders.
- Assisted in the development of annual marketing plans, setting goals aligned with company objectives for growth and visibility within target markets.
- Planned and executed internal and external marketing events.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
House Cleaner
Vibrant Cleaning
Medina, OH
02.2022 - 11.2022
- Executed thorough cleaning of residential spaces, ensuring high standards of cleanliness and organization.
- Utilized eco-friendly cleaning products to enhance safety and sustainability in homes.
- Managed time efficiently to complete multiple cleaning assignments within tight schedules.
- Trained new team members on best practices for effective cleaning techniques and safety protocols.
Dietary Manager
Saber Healthcare
Wadsworth, OH
04.2015 - 06.2021
- Oversaw daily dietary operations, ensuring compliance with nutritional standards and regulations.
- Collaborated with healthcare professionals to assess residents' nutritional needs effectively.
- Developed and implemented menu planning strategies to enhance resident satisfaction.
- Trained and mentored staff on food safety protocols and dietary guidelines.
- Evaluated and improved food service processes, enhancing overall efficiency and quality.
- Led interdisciplinary team meetings to align on dietary goals and initiatives.
- Enhanced team productivity by providing regular training sessions on food safety, sanitation, and dietary guidelines.
- Worked closely with dietitians to ensure proper implementation of therapeutic diets for patients with specific medical conditions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Education
High School Diploma -
Waterloo High School
Atwater, OH06-1998
Skills
- Nutrition counseling
- Food safety
- Sanitation procedures
- Meal preparation
- Cost control
- Purchasing
- Recordkeeping skills
- Department oversight
- Department oversight
- Inventory management
- Customer service
- Team collaboration
- Client relations
- Coaching and mentoring
- Problem-solving
- Staff engagement
- Staff scheduling
- Staff training
- Client engagement
Timeline
Dietary Manager/Employee Engagement Manager
Phoenix Health Services
11.2022 - Current
House Cleaner
Vibrant Cleaning
02.2022 - 11.2022
Dietary Manager
Saber Healthcare
04.2015 - 06.2021
High School Diploma -
Waterloo High School