Amanda Franks
Wooster ,OH
Summary
Dynamic customer service professional with a proven track record at Tricor Industrial, excelling in fast-paced environments. Known for exceptional problem-solving and teamwork skills, I consistently enhance customer satisfaction through effective communication and attention to detail. Committed to continuous improvement and adaptable to new challenges, I thrive in collaborative settings.
Overview
20
20
years of professional experience
Work History
Inside Customer Service
Tricor Industrial
12.2023 - Current
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Order Entry
- Entering quotes
- Purchasing
- Communication via email and phone calls with vendors and customers.
Counter Sales
Woff Brothers Supply
10.2020 - 12.2023
- Increased customer satisfaction by providing efficient and knowledgeable service in counter sales.
- Order entry
- Entered quotes
- Pulled products for customers
Inside Customer Sales
Tricor Industrial
04.2006 - 10.2020
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Order entry
- Entered quotes
- Purchasing
Education
Associate of Science - Business Management Technologies
University of Akron
Akron, OHSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Computer skills
- Calm under pressure
- Problem resolution
Timeline
Inside Customer Service
Tricor Industrial
12.2023 - Current
Counter Sales
Woff Brothers Supply
10.2020 - 12.2023
Inside Customer Sales
Tricor Industrial
04.2006 - 10.2020
Associate of Science - Business Management Technologies
University of Akron