Summary
Overview
Work History
Skills
Timeline
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Ann M. McGuffie

Fraser,MI

Summary

Dynamic individual with hands-on experience in Inside Sales and Customer Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Proficient in various software systems, Prophet 21, SAP, Quickbooks.

Overview

29
29
years of professional experience

Work History

Inside Sales and Technical Customer Service

Fluidyne Fluid Power
05.2018 - Current
  • Distribute incoming email to email to maximize efficiently according to team skill set
  • Process customer quote requests and orders from phone, email, fax and EDI
  • Assist customers in trouble shooting their hydraulic systems
  • Order expedite
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing training,support and guidance.

Customer Service/Office Administration/Receptionist

MICCO
12.2014 - 05.2018
  • Answer all initial phone calls; Assist all incoming guests; Process customer requests for quote; Enter customer orders; Input new items into system; Update Pricing; Monitor janitorial supplies inventory and order products as needed; Made collection calls; Assist with accounting when needed.

Sales/Administrative Assistant

Berns Landscaping Services, Inc
04.2014 - 09.2014
  • Respond to new prospective client requests; Set appointments; Enter proposals; Prepare presentations & correspondence; purchase plant materials; monitor nursery inventory.

Inside Sales/Office Assistant

Sterling Tool & Supply
04.2012 - 01.2014
  • Inside Sales: status & quote requests, orders, etc. Payables: review invoices & enter in system. Shipping & receiving: receive material into system, manage inventory levels, package & ship material, schedule & route driver.

Customer Service/General Office

Tl-Coating
04.2010 - 04.2012
  • Respond to customer inquiries: order status, pricing, coating schedules, etc. Receptionist: answer phones, filing, postage meter, front desk, etc. Receiving: physical inventory, purchase order receipts, etc.

Inside Sales

Motion Industries
07.2006 - 02.2009
  • Responsible for technical sales, respond to RFQ's & purchase orders from Ford, Chrysler & Cargill Salt. Purchasing: sourcing, price negotiation, PO placement & track receipt of merchandise. Order expedite: research PO's, track shipments & receipt. Functioned as industrial supplies consultant. Customer counter: identify customer part, process order, print shipper & process payment.

Inside Sales

E&R Industrial Sales
08.1996 - 07.2006
  • Responsible for production & retention of sales, source product, quote & order requests from DaimlerChrysler, General Motors. Analyze Detroit Diesel crib inventory levels & submit reports for supply reorder. Ensure timely deliveries.

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening

Timeline

Inside Sales and Technical Customer Service

Fluidyne Fluid Power
05.2018 - Current

Customer Service/Office Administration/Receptionist

MICCO
12.2014 - 05.2018

Sales/Administrative Assistant

Berns Landscaping Services, Inc
04.2014 - 09.2014

Inside Sales/Office Assistant

Sterling Tool & Supply
04.2012 - 01.2014

Customer Service/General Office

Tl-Coating
04.2010 - 04.2012

Inside Sales

Motion Industries
07.2006 - 02.2009

Inside Sales

E&R Industrial Sales
08.1996 - 07.2006

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Ann M. McGuffie