Amanda Friend
Westport,IN
Summary
Customer-oriented professional with several-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce delivery complaints and ensure customer satisfaction. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.
Overview
28
28
years of professional experience
Work History
Customer Service Supervisor
GECOM Corporation
Greensburg, IN
08.2007 - 06.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Created reports on daily, weekly, monthly basis related to customer service activities using customer data from portals and information from system query's.
- Work in customer portals for Updates, send information, and problem reports. Such as 5P's, 8D's and 5Y's.
- Maintained accurate records of customer shortages ans delivery complaints.
- Run query's for daily, weekly, and monthly process checks to confirm no error's exist.
- Assist with bring in EDI and part set up in system.
- System Maintenance.
Customer Service Representative
GECOM Corporation
Greensburg, IN
01.2002 - 07.2007
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls and email's with customers after resolving their issues.
- Make Shippers and daily requirements for shipments
- Print Labels, Shippers, and Extract shipments from system and ASN to Customer.
- Contact and schedule logistics for customers as needed.
- Set up Procurements for special Orders.
- Assist with bring in EDI and part set up in system.
- System Maintenance.
Factory Worker
GECOM Corporation
Greensburg, IN
08.1996 - 12.2001
- Line Operator to assemble and package products.
- Read and followed written instructions from supervisors effectively.
- Performed minor repairs on parts in Red Box.
- Run test pieces before each model change.
Education
Bachelor of Science - Organizational Leadership
Purdue University
Columbus, IN05-2008
Skills
- Work Prioritization
- Team Building and Leadership
- Problem-Solving
- Report Generation
- Time Management
- Decision-Making
- MS Office
- Customer Relationship Management (CRM)
References
References available upon request.
Timeline
Customer Service Supervisor
GECOM Corporation
08.2007 - 06.2024
Customer Service Representative
GECOM Corporation
01.2002 - 07.2007
Factory Worker
GECOM Corporation
08.1996 - 12.2001
Bachelor of Science - Organizational Leadership
Purdue University
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