AMANDA FRITZ
Greenwood,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Sales Representative
Angie's List
08.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Restaurant Manager
Mimi Blue
02.2019 - 06.2023
- Managed staff hiring, scheduling, and training
- Maintained a welcoming work environment, while demonstrating and reinforcing leadership behaviors
- Executing plans to improve guests experience
- Managed 12+ employees a shift, while problem solving and finding solutions for guest and staff issues
- Overseeing marketing plans to maximize store sales.
- Reconciled cash and credit card transactions to maintain accurate records.
Debt Collector
Phoenix Financial Services
02.2021 - 12.2021
- Followed debt collecting procedures and policies while collecting debt
- Hit target goal each month
- Handled questions and complaints in a professional manner
- Planned course of action to recover outstanding payments
- Negotiated debt payoffs or payment plans.
Server Trainer
First Watch Daytime Cafe
04.2016 - 02.2017
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Education
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Sales expertise
- Relationship Building
- Product and service knowledge
- Sales closing
- Customer Retention
- Negotiation Tactics
- Objection handling
Timeline
Sales Representative
Angie's List
08.2023 - Current
Debt Collector
Phoenix Financial Services
02.2021 - 12.2021
Restaurant Manager
Mimi Blue
02.2019 - 06.2023
Server Trainer
First Watch Daytime Cafe
04.2016 - 02.2017