Amanda Fritz
Palm Coast,FL
Summary
Dynamic manager with a proven track record in team leadership and operational efficiency. Skilled in training staff, optimizing resource allocation, and enhancing customer service. Committed to delivering high-quality pet care services and driving team performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager
2 Dogs Pet Services
Palm Coast, FL
08.2024 - Current
- Supervised daily operations to ensure high-quality pet care services.
- Trained and mentored team members on best practices in pet handling and customer service.
- Managed scheduling and resource allocation to optimize staff efficiency during peak hours.
- Implemented inventory management systems for pet supplies, reducing waste and costs.
Teacher
Treasure Harbor Preschool
Saint Augustine, FL
06.2018 - 02.2025
- Developed engaging lesson plans incorporating creative activities to enhance children's learning experiences.
- Fostered a nurturing classroom environment promoting social, emotional, and cognitive development in preschoolers.
- Implemented individualized teaching strategies to meet diverse learning needs of students effectively.
- Collaborated with parents and staff to create supportive educational plans for children's growth and development.
Administrative Assistant Registration Associate
Ponte Vedra Beach Surgery Center
Ponte Vedra Beach, FL
08.2016 - 07.2017
- Managed patient scheduling and coordinated appointments to optimize clinic workflow.
- Developed and maintained filing systems for efficient document retrieval and compliance with regulations.
- Assisted in preparing reports and documentation for surgical procedures, ensuring accuracy and completeness.
- Streamlined office procedures to improve operational efficiency and enhance patient communication processes.
- Trained new administrative staff on office protocols, enhancing team performance and service quality.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Led initiatives to enhance patient satisfaction through improved administrative support services and responsiveness.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Front Desk Receptionist
Dr. Bao Pham DO Pain Medicine Specialist
Jacksonville, FL
01.2012 - 03.2015
- Managed patient scheduling and appointment confirmations, enhancing office efficiency.
- Coordinated communication between medical staff and patients to ensure clarity of care instructions.
- Assisted in handling insurance verification processes, improving patient experience and financial accuracy.
- Streamlined front desk operations by implementing new filing systems for patient records.
- Trained new staff on office procedures and software systems, fostering a collaborative work environment.
- Led initiatives to improve patient flow during peak hours, reducing wait times significantly.
- Developed and maintained relationships with patients, ensuring high levels of satisfaction and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Education
Cosmetology Liscense - Cosmetology
Coastal Carolina Community College
Jacksonville, NC06-1999
High School Diploma -
Woodham High School
Pensacola, FL05-1994
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Task delegation
- Documentation and reporting
- Goal setting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
Certification
- Teach Tone Training - 8 Years
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteTimeline
Manager
2 Dogs Pet Services
08.2024 - Current
Teacher
Treasure Harbor Preschool
06.2018 - 02.2025
Administrative Assistant Registration Associate
Ponte Vedra Beach Surgery Center
08.2016 - 07.2017
Front Desk Receptionist
Dr. Bao Pham DO Pain Medicine Specialist
01.2012 - 03.2015
Cosmetology Liscense - Cosmetology
Coastal Carolina Community College
High School Diploma -
Woodham High School