Amanda Froehlich
Chandler,AZ
Summary
Dynamic professional with a strong background in customer service and operational efficiency, honed as an Assistant Store Manager at Extra Space Storage. Proven problem-solver skilled in employee training and cash handling, consistently enhancing service quality and driving sales through effective inventory management and team collaboration.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Extra Space Storage
09.2023 - 11.2025
- Trained and developed staff to enhance service quality and operational efficiency.
- Implemented visual merchandising strategies to optimize product presentation and drive sales.
- Coordinated with suppliers to ensure timely delivery of inventory and resolve discrepancies.
- Managed daily facility operations, including sales and maintenance, to oversee a self-storage site
- Run errands for the facility and travel to other store locations
Shift Manager
Taco Bell
03.2020 - 12.2022
- Supervised daily operations to ensure efficient service delivery during peak hours
- Monitored food safety practices to maintain compliance with health regulations.
- Implemented inventory management strategies to reduce waste and control costs.
- Assisted in resolving customer complaints, ensuring adherence to company standards.
- Managed cash handling procedures to ensure accuracy and prevent discrepancies.
- Maintained cleanliness and organization in the restaurant to promote a welcoming environment.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Kept employees operating productively and working on task to meet business and customer needs.
Data Entry Pharmacy Technician
Express Scripts
11.2015 - 03.2020
- Conducted regular inventory checks to maintain stock levels and minimize discrepancies.
- Performed accurate data entry for medication prescriptions, ensuring swift processing and timely delivery for patients.
- Maintained organized inventory systems to track medication stock levels, aiding in efficient pharmacy operations.
- Collaborated with healthcare providers to resolve prescription-related issues swiftly.
- Maintained cleanliness and organization of the pharmacy environment to comply with health standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Collaborated with pharmacists to verify prescription details, ensuring compliance with medical guidelines and patient safety.
Team Member
Taco Bell
07.2013 - 11.2015
- Assisted customers with menu selections to enhance their dining experience.
- Maintained cleanliness of workstations and dining areas for optimal customer satisfaction.
- Supported inventory management by tracking stock levels and notifying supervisors of shortages.
- Collaborated with team members to ensure efficient service during peak hours.
- Resolved customer complaints promptly to uphold brand reputation and loyalty.
- Prepared food items according to established safety and quality standards.
- Participated in training new employees to foster a cooperative team environment.
- Operated cash registers accurately while managing customer transactions.
- Executed daily cleaning tasks to ensure a safe and hygienic work environment.
Education
High School Diploma -
Gilbert High School
Gilbert, AZSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Prescription processing
- Fast typing speed
- HIPAA compliance
- Cash handling
- Decision-making
- Customer service focus
- Employee training
Timeline
Assistant Store Manager
Extra Space Storage
09.2023 - 11.2025
Shift Manager
Taco Bell
03.2020 - 12.2022
Data Entry Pharmacy Technician
Express Scripts
11.2015 - 03.2020
Team Member
Taco Bell
07.2013 - 11.2015
High School Diploma -
Gilbert High School