Amanda Funari
New Britain,CT
Summary
Dynamic professional, excelling in customer relations and POS system expertise. Skilled in managing over 50 customer interactions per shift, ensuring satisfaction through effective communication and menu planning. Demonstrates a strong ability to multitask, fostering loyalty with exceptional service and a results-driven approach. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Anthony Jacks Wood Fire Grill
06.2022 - Current
- Accommodated 50+ customers per shift while exhibiting high energy and professionalism when dealing with guests and staff.
- Exceptional communication skills when coordinating with waitstaff, kitchen staff, and managers to ensure excellent service and guest satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Bartender
Dimitris
09.2020 - 11.2021
- Served food and alcoholic beverages including wine, draft beers, and custom craft cocktails to 50-100+ guests per shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and swiftly stocked service bar to prepare for guests.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
No Degree - Medical Coding
Middlesex Community College - Middletown
Middletown, CTBachelor of Science - Health Sciences
Eastern Connecticut State University
Willimantic, CT05.2022
Skills
- Medical terminology knowledge
- POS systems expert
- Customer relations
- Reservation scheduling
- Microsoft office
- Menu Planning
- Multitasking
Timeline
Customer Service Associate
Anthony Jacks Wood Fire Grill
06.2022 - Current
Bartender
Dimitris
09.2020 - 11.2021
No Degree - Medical Coding
Middlesex Community College - Middletown
Bachelor of Science - Health Sciences
Eastern Connecticut State University
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