Amanda Furrer
Boise,ID
Summary
Enthusiastic and dedicated individual with a strong commitment to delivering exceptional customer service. Possesses excellent communication skills, a positive attitude, and the ability to handle challenging situations with composure and empathy. Demonstrates adeptness at problem-solving and a quick ability to learn new systems and processes. Eager to leverage strong interpersonal skills and a proactive approach to contribute to a dynamic customer service team and enhance overall customer satisfaction.
Overview
10
10
years of professional experience
Work History
Barista
Certified Kitchen & Bakery
06.2024 - Current
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Student Teacher
Boise School District
08.2023 - 05.2024
- Develop lesson plans and activities to meet the educational needs of students
- Instruct students in various subjects, such as language arts, mathematics, science, and social studies
- Develop and implement classroom management strategies to ensure a safe and productive learning environment
- Participate in professional development activities to stay current on educational trends.
Student Teacher
Adams Elementary School
08.2023 - 12.2023
- Develop lesson plans and activities to meet the educational needs of students
- Instruct students in various subjects, such as language arts, mathematics, science, and social studies
- Develop and implement classroom management strategies to ensure a safe and productive learning environment
- Participate in professional development activities to stay current on educational trends.
Coffee Barista
The Human Bean
08.2022 - 10.2023
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
Nanny
Evans Family
01.2022 - 06.2023
- Built positive and nurturing environments to support child social and emotional growth
- Developed games and activities using arts and crafts to support learning and verbal skills
- Played games, worked on puzzles, and read books to young children
- Balanced playtime and limited screen time to support the development of fine motor, gross motor, and cognitive skills.
Hostess
Eureka! Restaurants
09.2021 - 02.2022
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Moving Helper
All My Sons Moving & Storage
06.2021 - 09.2021
- Loaded and unloaded trucks with customer possessions or merchandise.
Recreational/Competitive Gymnastics Coach
West Coast Olympic Gymnastics Academy
09.2014 - 05.2021
- Maintained a fun-filled atmosphere with class participants while remaining professional and focused on achievement
- Developed lesson plans and routines for individual students to meet personal goals and abilities
- Coordinated with parents and coaches to determine student advancement and progress
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
Education
Bachelor of Arts: Elementary Education -
Boise State University
Boise, ID05.2024
Associate of Arts -
Las Positas College
Livermore, CA12.2020
Skills
- Complaint resolution
- Scheduling
- Data Entry
- Product Knowledge
- Appointment Scheduling
- Customer Service
- Problem Resolution
- Customer Relations
- Proofreading
- Multitasking
- Customer-focused
Timeline
Barista
Certified Kitchen & Bakery
06.2024 - Current
Student Teacher
Boise School District
08.2023 - 05.2024
Student Teacher
Adams Elementary School
08.2023 - 12.2023
Coffee Barista
The Human Bean
08.2022 - 10.2023
Nanny
Evans Family
01.2022 - 06.2023
Hostess
Eureka! Restaurants
09.2021 - 02.2022
Moving Helper
All My Sons Moving & Storage
06.2021 - 09.2021
Recreational/Competitive Gymnastics Coach
West Coast Olympic Gymnastics Academy
09.2014 - 05.2021
Bachelor of Arts: Elementary Education -
Boise State University
Associate of Arts -
Las Positas College