Chase Balasbas
Las Vegas
Summary
Highly skilled and experienced professional with a passion for excellent customer service and guest connection. I am seeking a growth-oriented position where I can leverage my expertise in the hospitality industry and contribute to creating a warm and inviting atmosphere for guest.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Barista
Vesta Coffee Roaster
Las Vegas, NV
10.2023 - Current
- Prepared high-quality coffee beverages while maintaining consistency in taste and presentation.
- Operated espresso machines and grinders with precision, ensuring optimal brewing conditions.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Managed inventory levels of coffee beans and supplies to minimize waste and ensure availability.
- Fostered positive customer relationships through exceptional service, resulting in repeat business and loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Starbucks Barista Trainer
Target Stores
Las Vegas, NV
03.2016 - 11.2023
- Trained new baristas on coffee preparation and customer service excellence.
- Developed training materials to enhance product knowledge and service efficiency.
- Oversaw daily operations to ensure adherence to quality standards and operational procedures.
- Implemented process improvements that streamlined workflow and increased team productivity.
- Analyzed customer feedback to identify trends, driving enhancements in service delivery and product offerings.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted with duties associated for Target Cafe.
- Assisted with Target retail cashiering duties.
- Assisted with Target Guest Service desk duties.
Education
High School Diploma -
Centennial High School
Las Vegas, NVSkills
- Strong communication and interpersonal skills, with the ability to build a rapport with guest and co-workers, as well as create a welcoming atmosphere
- Excellent time management and multitasking skills
- Strong focus on active listening and critical thinking to solve problems to the best of my abilities
- Computer proficiency
- Complaint handling
- Complaint resolution
Certification
- Starbucks Barista Certification
- Certified Barista Trainer
- Food and Handling Safety Certification
Timeline
Barista
Vesta Coffee Roaster
10.2023 - Current
Starbucks Barista Trainer
Target Stores
03.2016 - 11.2023
High School Diploma -
Centennial High School