AMANDA GAGNON
DENTON
Summary
Results driven leader with a record of improving quality, and inspiring high-performance teams. People skills, servant leadership, and the ability to translate complex reports into actionable strategies. Skilled in process improvement, delegation, and driving change initiatives that deliver measurable business impact.
Overview
7
7
years of professional experience
Work History
CUSTOMER SOLUTIONS SUPERVISOR
Ally Financial
04.2022 - Current
- Guide team to exceed expectations through coaching and performance reviews.
- Resolve escalated customer issues balancing company and customer needs.
- Conduct team meetings to review goals and address collection challenges.
- Ensure compliance with regulations in all collection activities.
- Collaborate with other leaders to develop solutions for customer challenges.
- Analyzed performance metrics to inform decision-making and optimize team performance.
PEER MENTOR
Ally Financial
12.2021 - 03.2022
- Mentored agents, boosting team efficiency
- Collaborated with management, enhancing operations
- Generated reports for informed decisions
- Trained new agents, improving recovery success
DEBT COLLECTOR AGENT
Ally Financial
08.2019 - 11.2021
- Engage customers to resolve debts collaboratively
- Locate elusive debtors, boosting collection outcomes
- Share practices, enhancing team goals
- Adapt under pressure managing delinquent accounts
- Consistently top 20% in performance
DEBT COLLECTOR
CMI
11.2018 - 08.2019
- Maintained accurate records, ensuring timely reporting
- Built rapport, outlined solutions
- Exceeded performance metrics consistently
- Enhanced processes through detailed record-keeping
- Demonstrated professionalism and expertise
- Analyze transactions to detect fraud patterns
- Collaborate with teams to improve security measures
- Utilize analytical tools for data insights
Education
HIGH SCHOOL DIPLOMA -
Gilmer High School
Gilmer, TexasSkills
- Risk Management
- Servant Leadership
- Cross-Functional Collaboration
- Adaptable
- Conflict Resolution
- Quality Control
- Team Development
- Training and mentoring
Timeline
CUSTOMER SOLUTIONS SUPERVISOR
Ally Financial
04.2022 - Current
PEER MENTOR
Ally Financial
12.2021 - 03.2022
DEBT COLLECTOR AGENT
Ally Financial
08.2019 - 11.2021
DEBT COLLECTOR
CMI
11.2018 - 08.2019
HIGH SCHOOL DIPLOMA -
Gilmer High School